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One possible career path that is actually very medical in its roots
, helpful and fullfiling with great 1 day a week income potentical . Now add to this a 1 day a week of
art based income stream ....... living is not about only the amount of $$ but the whole freedom and friendship
of family . here is some info from a company of mine , that i got bored with . Employee problems .
use the model for your own ,
The idea young master i repeat over and over is not to get to involved in getting rich ... build a great life style , with ample secure cash flow and little or no DEBT Load . provide life security for the girls in your life , and supply them with a way of making simple cash . Here is that simple cash !
Mission Statement :
“ The essence of service is creating smiles ”
The SAFE HOME CLEANINGTM mission is to train and start our working partners in the profession of providing excellent home sanitizing and allergen control services for their customers . Helping our working partners to build their business in a way that creates enjoyable professional and family lifestyle .
In the Services Industry cleaning is a growing professional career . With nationally known chains like Merry Maids Cleaning Authority Swisher Just to name a few The SAFE HOME CLEANINGTM business program is based on the successes of companies like these and other service industry leaders . Plus, we have chosen to follow some of the strategic marketing models of companies like , Wal Mart and Mc . Donald’s , to help you grow your business fast and profitably . Both of these industry giants have a few things in common .
* Smiles *Value pricing *Brand name SMILES: The essence of any service is creating a smile , a feeling of happiness and satisfaction for the person being served ( the client ) . People like spending money when they are smiling . Examples of tapping into this truth : Wal Mart has a smiling greeter to start you smiling as you enter their stores , in fact they will even give you a smilie face sticker . It is kind of silly but it works in , creating smiles. McDonald’s has built their business to a large extent on the use of a clown , Ronald McDonald . A clown used in advertising , creating smiles. These smiles get transferred sub consciously to the company their products and services . VALUE PRICING: I want you to think about this old saying “ cheap denotes poor quality ” . The key is not being the lowest price in the market , yet not being the highest price for a brand name product or service . You will provide a brand name service ( SAFE HOME CLEANING TM) at market price . Yet to get your business off the ground , get you clients fast you will be using a common tool of the giants called the “ loss leader”. Wal Mart specials are very well known , often times they sell a product so cheap they almost lose money . Just to entice clients in for the special sale . In hopes the customers will buy other things . Next getting the customer used to shopping at Wal Mart . Once started they will continue returning to Wal-Mart stores in the future .Once the customer starts to purchase your service they will continue . Of course if your quality of work slips then of course the will quit you. McDonalds uses the Dollar menu and Value meals to get people to come into the restaurant , then they ask for add on sales or to super size the meal . We have “ Based pricing plans” , with opportunities for you to up grade service to fit client needs , plus price them as per their “ level of difficulty D ” . All in a plan which is easy for you to learn and easy to use and easy for you to adapt to your needs as you gain experience . BRAND NAME : Brand naming helps the client to trust that the products and services will be constantly good and dependable . Everyone trusts certain brands . We have brought this into your marketing , by bringing you the ability to purchase and use LYSOL IC Quaternary brand name products . Next is our company image ( brand ) , you are not a maid , you are a Medical Level Environmental Tech. for the residential home cleaning market . Wal Mart brand names itself by all the stores looking alike , carrying similar nationally known brand name products and providing similar service , the familiar “ vest ” of the employees for example. SAFE HOME CLEANINGTM USES THE UNIFORM OF THE MEDICAL PROFESSIONAL . The scrub , this in itself denotes you as a medical level environmental tech. – a professional . Separate from maid employees working for companies like Merry maids , cleaning authority , or the industrial environmental tech. working for Swisher . You are an independently licensed residential environmental tech . not just an “ employee ” you own a license to use a TRADE MARK name and service plan. Mc. Donald’s all the restaurants are similar in style have the same items on the menu . The names of the sandwiches and ingredients of their foods are the same in each restaurant . They sell nationally known soda ( not generic drinks ). Our service plans makes your life easy in pricing and presentation. The customer’s decision making is simplified by the menu of services (tests have shown having to many services confuses people making it hard for them to make the simple decision to say YES! – you offer other services on the T/B service days ) . They are already sold by knowing the brand name of the chemicals we use, and thru our advertising and WEB pages they become educated in other facets of brands and services you provide . The choice is an easy one for them to choose you as their provider of SAFE HOME CLEANINGtm home sanitizing and allergen control services . SAFE HOME CLEANING tm uses these important concepts of Smiles, Value pricing ,and Brand naming to help you build your own business fast , very , very fast . Providing you with a professional income and job security in months not years . That income and security makes you smile , and your smile is the beginning of the smiles you will create for your clients/friends. Start to think of your future customers as your friends, people who you will become part of their family as you serve them . WHY ?
WHY ? Some of the why’s you may have asked yourself already . Will be explained here . Why did I get dressed up as a CLOWN ? That is easy to explain , *It proved that you were a person who focused on others . The idea that you would create smiles for children . Means YOU are a natural for a PROFESSIONAL SERVICE CAREER . *You are expected to provide the community service of creating smiles for children in your local area . This act of being a business professional and giving freely of your time to the community is respected in the eyes of the consumer of your type of service . *It is not everyday that a clown comes into to someone’s store , office or business . That gave a punch to the advertising you disturbed, and that has generated the customers now waiting to meet with you. – SHOCK EFFECT * 97 people out of 100 like clowns ( only 3 out of 100 have clown fear ) these 97 smile when they see a clown ….. creating smiles which are then sub consciously attached to the advertising you delivered . *hand delivered advertising , not lost in junk mail ,,, or lost on the radio air waves …. you know your message has gotten into the hands of prospective clients , clients with jobs and businesses , clients with incomes , clients with a need for your service. -DIRECT ADVERTISING * delivered to businesses , businesses have customers , so not only do you have the chance of getting the business owner and employees as clients but you also have the chance of getting their customers as clients. After you prove your quality services , you get the referrals the business owner will be feeding you within one month -REFERAL GENERATING WHAMO ………. You are up and close fully booked in 8 to 12 weeks , not the 1 , 2 or 3 years like many other self starting home cleaners . ( Plus you probably had to pass one of your fears , “ acting stupid in public” doing the clown thing made you stronger )
$29.99 is cheaper than almost anyone , why ? That is easy to explain * First it is your “ loss leader ” , your Wal-Mart special , your INTRODUCTORY OFFER like the big boys do . (Copy the success of others – remember this as you grow in the world of being a business owner and working partner . Another old saying “ Buy a millionaire lunch”. Why should you a working person buy a rich man his lunch? Why , learn from successful people , listen to the millionaire while you pay for his lunch . Do not listen your poor friends and family . Copy the success of others. ) *The average price for maid services starts at around $ 40 to $60 . The 29.99 basic plan gives the client the cleaning they want and need without having to pay some maid to arrange flowers or assort the magazines . Acting like they are cleaning as compared to you who will come get the job done and then leave .
Why do SAFE HOME CLEANING TM Environmental Tech’s wear medical scrubs ? That is easy to explain : * As was explained earlier ,Brand naming , or associating with a level of quality. The scrub reminds a person of the medical field, we provide a like medical level of sanitizing and allergen control . * The red scrub , is a bright color attracting attention to you . Wear your scrubs when grocery shopping during the first few months while you are building your client base . ( shop in the neighborhood where the customers you want live – I.D.ing the right client base will be gone over later Almost every time you shop while wearing your scrubs , you will be asked atleast once for one of your cards. One of the best advertising is the simple Company Card . Put your hair in a pony tail while wearing your scrubs , it makes reading the logo on the back easier.
Why don’t we make beds or do dishes or wash windows , etc? That is easy to explain : *It is called serving a “ NICHE ” . Just like Mc. Donald’s does not sell flame broiled N.Y. strip steaks , yet it does sell hamburger , or like Wal-Mart who does not sell Victoria’s Secret brand lingerie but does sell lingerie . There is a market for all types of service providers . We are specialists in the specialized field of weekly home sanitizing and allergen control . *You can and should refer your clients to people like Stanley Steamer for carpet cleaning , or the window cleaner with the biggest yellow pages ad for window cleaning , for example . Help your customer with their needs for other services , BUT ! do not ! , do not ! offer other services or recommend personal friends or family ( read family and friend opportunities on page 33 ) *Honestly you are not a maid , do not do a maids job . You are a trained and tested environmental tech .
The Income Program
First let me explain the structure of our working arrangement . The SAFE HOME CLEANING TM. Is owned by the FAMILY MAN STFAN CORP. ( the company ) and a LISCENSED CONTRACTOR ( you ) receive 88% of the received receipts that you bill . You as a licensed contractor agree to work by company rules and techniques . The company trains you , licenses you use of the trademark name , aids you in building your business , funds your start up costs , does your billing for you and some of your basic book keeping , including bill pay for things like your work car , supplies , insurance , and 401k’s , etc. . Your company , receives 88% of your gross received receipts . SHC receives 12 % of your gross received receipts . For example at 2005/06 pricing a common cleaning of $39.99 for weekly service , breaks up as follows . You , receive $35.19 The company receives $ 4.81 There you have in a nut shell your $ 35.00 a billed hour . Plus you have the opportunity to grow your business with employees , that the company will train and manage for you ( 100k plan ). Now lets explore the hours abit : The program is built around you working a 9 to 4 average work day 4 or 5 days a week with a half day additional … if you regularly do a 5 day week 9 to 4 then you will have to work Saturdays to do your “ Top to Bottoms ” (T/B is a 3 hour every six month intensive home cleaning ) . For this book I will refer to the 4 day week - the single mom program .
Monday , you drop you lil’ one at school by 8:00 am ? You can have up to about ¾ hr. commute time to your first client arriving about 9 am 9 to 10 leave home 1 ,,,, 15 to max of 30 minute drive max. to client 2 10:30 to 11:30 leave home2 ,,,, 15 to max 30 drive time to client 3 12 to 1 leave home3 ,,, 15 to max 30 drive time to client 4 ( what about lunch ? are you thinking about that ? are you thinking like an employee? Or are you thinking like a boss ? it is your life not mine …. What do you want ? - an old saying – “ do the same old thing get the same old result ” think the same old way get the same old life ….. I ask you to think for yourself about yourself ) 1:30 to 2:30 leave home4 15 to max 30 drive time to final client 5 3:00 to 4:00 leave home5 go pick up lil’ one at after school care . 5 working hours you take 4 half hour breaks ,, breaks where you can eat a snack , drive , drink your coffee , etc ,,, and as you get clients in a good route ,,,, you start your first client as your furthest away ,, and work your way back home , often times having clusters of customers where the drive time from home to home is less than five minutes. Often times it is a neighbor , and you have no drive time , you just walk next door . Creating a career that provides you with the income of a professional and not over working you is the goal …. Keep that in mind ,, money is important , but if all you think about is the money…….. you will CRASH AND BURN …. No more smiles just stress. Creating smiles is the mission statement of SAFE HOME CLEANING. So for 4 days a week you do weekly cleaning , you serve about 20 clients . These people need a complete T/B every 6 months that means for 40 out of 51 weeks per year you have to have a half day to do a T/B . That means for 11 weeks per year ( spread out ) you only work a four day week . What will your gross income be at this business ???? 5 clients at $35.19 $ 175.95 per day 4 days at $175.95 $703.80 per week 51 weeks at $35,893.80 40 T/B’s at $ 99.00 $ 4,000.00 yr. TOTAL : $ 39 , 893 .80 PER YEAR ( beats the heck out’a the average 10 buck an hour job ) Yet , always remember your roots . Remember that you were at first looking to get a $10.00 per hr. job when you started your business. In this way every hour you make more than $10.00hr. is a bonus. During your first few months , your first year , as you are learning, you will end up making less than $35.00 per hr. . Accept this as part of the learning curve , as you mature in the industry your pay continues to go up . Remember your roots. That is an important thing to always remember , remember where you came from while you work on going where you want to go. Business License : You will need to get local and state licenses , ficticous name filings and sales tax collection info , the company will help you by first making contact with your State, County , city business offices . Honestly licensing is easy and you can get up and running quicker by taking a ½ day tomorrow and going down to your local government office and explaining that you are starting a home based business , janitorial residential home cleaning ( not commercial cleaning – important sales tax distinction in some states) ask for their start up package . If they ask for the business name reply SAFE HOME CLEANING by: --- your name ( Mary Joe Smith ) -- . Your license will be your only up front out of pocket expense when starting up in the SAFE HOME CLEANING PROGRAM , licensing should cost less than $50.00 on average and take about a half day to get forms filed out by the different departments…. Do not worry it is all very routine stamping of paper work . Business type of ownership( recommended): sole proprietor Accounting method : Cash accrual 1. you have no employees and expect to hire none ( but what if I want employees ? you may ask … we will get into that later . We want you to grow your business in fact by atleast five others like yourself , but not as employees ) 2.you have no customers coming to your residence 3. you sell no products 4.you store no other chemicals than common cleaning supplies – Lysol brand items. 5.you provide no other services than general cleaning , no repair or trade work . Insurance and Bonding is contracted for the SAFE HOME CLEANING tm companies thru: Varies from state to state Group health insurance is available also
Clients :
The more you know about the people who will contract you , the better . Here are just few things about our clients
* 1st and most important is they want a home cleaner ! That is why they called for the free in home consultation in the first place. They have to have the free consultation to understand what we do and how much it will cost , and understand the value in your serves .
* The client who hires a cleaner on average is a clean and organized person already . In fact cleanliness is so important to them that they will spend their hard earned money to insure that this important part of their life is done . hint- these people on average will straighten up their house a bit before you arrive just so you will not think of them as slobs.
* With the “ Baby Boomers ” now at retirement age the need for our service is growing and growing .
* D.I.N.K.’s Duel Income No Kids these people hire us. * Retirement communities / condo communities in your area are gold mines for loads of $ 29.99 ½ hr. jobs . Often times you will get 3 or 4 clients in the same building , meaning you have no travel time just carting your tools next door . Scheduled correctly you can make an easy $ 50.00 an hour .
*Learn your city , and start doing your grocery shopping in the stores where you will meet customers that you want . Wearing your scrubs , the SCRUBS are a fantastic advertising tool. The scrubs speak “ medical professional ” putting you and your service in a different market than regular maid services.
*97 people out of 100 will be satisfied with your work if you are TRUTHFULLY satisfied with the quality of the services you provided. That leaves 3 people who may cause a problem , often times this can be corrected by giving this client to one of your “employees” one of the girls who you recruited . Often just a change in person makes all the difference . SWAP a client instead of lose a client .
* YOU CAN NOT PLEASE EVERYONE ! so do not get upset when you have 1 unsatisfied customer. Do not let yourself get caught in a negative thinking trap . Thinking and thinking about how UNFAIRLY this or that person treated you . Remember the 97% of the people who LOVE you and your service.
* “ Milk and Cookies ” often the maid is also a social event for the shut-in older client . These clients want you to sit have coffee and talk . They can eat into your schedule , so make sure they know you have an appointment schedule . Make time in your life for spending 5 minutes with these people when you can . Place a “ Milk and Cookie” as your first or last customer or one who you plan to have lunch with. Come five or ten minutes early to the first client or plan to stay 5 or ten minutes late with a last customer . But giving of yourself to a shut – in older person brings with it , it’s own special benefits in the long run . ( good magic )
* A person in a very expensive home in the “ Right “ community who calls about out special offer , is a person who got their money by working for it . They look for cheap prices. If this prospect is one of your first 10 get them , even if you have to subtract a few dollars from your “ difficulty charges ” low ball the price abit . This client will become a referral generator in that community and other communities like it in your areas . The REFRRERALS from these clients most often will be people who will pay what you ask .
* People love helping a “ single parent ” who has trained in a special trade and then is building their own business . Tell them how you are able to help recruit other single mom’s and help them build their own companies while receiving part of the franchise fees . Tell the home owner how the Company does your billing , bookkeeping , forced savings plan , new vehicle plan , plus funding your equipment and supplies accounts . It is plan most self made people can understand , we all needed help at one time or another stating off and staying on track . SAFE HOME CLEANING is committed to helping it’s working partners in this way . TALKING ABOUT THIS … will help get referrals for yourself and your 100k .
* If you find a person who wants you to work for free , who does not want to understand the idea of “ difficulty pricing ” , smile and say … “Thank YOU for allowing me the opportunity to explain our services , and please feel free to call if you think SAFE HOME CLEANING could serve you in the future ” practice this sentence , say it out loud to a mirror . There are 400 million people in America and you only need 20 to become full time employed .
* If you encounter a person who has had a bid form another SAFE HOME CLEANING tech. and they say your price was higher than the other person . say this “ The difficulty pricing reflects the individual cleaner but on average we should be within 10% of each other …. ( with emphasis politely repeat ) approximately 10%” practice this sentence , say it out loud to a mirror.
Your study and homework , all in one exercise:
A Tech. is a Tech because they have studied the technical data of their trade . One of the best ways to lock something into long term memory is to write it three times by hand , then work in the trade . Copy by hand everything in red print three times , make 3 hand written copies from beginning to end . It does not have to be pretty , but it does have to be in your hand writing . Scribble it out fast and it should take you about 3 – 2 hour sessions . The faster you get done the faster you go to work . DO THIS AND YOU CAN FEEL VERY CONFIDENT THAT YOU KNOW MUCH MORE THAN ANY COMMON CLEANER ABOUT SANITIZING AND ALLERGEN CONTROL . If a client were to ask about a detail you would know where in your book to find the exact answer to any technical question . Next , send in your times and bid sheets for your own home and that of family and friends . You will read more about this later . In total you study and home work should take you about 15 to 20 hours . Only 2 days if you work hard . TECHNICAL REPORT DESCRIPTION - LYSOL? BRAND I.C.? QUATERNARY DISINFECTANT CLEANER is a highly concentrated, cost-effective germicide based on a blend of quaternaries and detergents. It cleans, disinfects and deodorizes with a neutral pH in dilution. ACTIVE INGREDIENT: Didecyl dimethyl ammonium chloride ……………………………………………..……..……………… 9.22% n-Alkyl (C14 50%, C 12 40%, C 16 10%) dimethyl benzyl ammonium chloride …………………….….. 6.14% INERT INGREDIENTS: * ………………………….…………………………………………………………………………………… 84.64% * Includes detergents, and other grease cutting agents. EPA REG. NO. 47371-129-675 EPA EST NO. 09019-OH-002 2 DIRECTIONS FOR USE: It is a violation of Federal law to use this product in a manner inconsistent with its labeling. SAFETY REMINDER: Before employees use this or any other product, make sure they read and understand the product label, Material Safety Data Sheet and facility cleaning / disinfection protocol. GENERAL USE DIRECTIONS: For use in Healthcare, Institutional and Industrial Facilities Recommended for use in: Hospitals, Nursing Homes, Funeral Homes, Schools, Colleges, Veterinary Clinics, Animal Life Sciences Laboratories, Grooming Establishments, Tack Shops, Pet Shops, Kennels, Breeding Establishments, Equine Farms. Disinfects, cleans and deodorizes floors, walls, metal surfaces, glazed porcelain, plastic surfaces (such as polypropylene, polystyrene, etc.) and other hard, nonporous surfaces. APPLICATION: Remove heavy soil deposits from surface. Then thoroughly wet surface with a solution of ½ ounce of concentrate per gallon of water. The solution can be applied with a cloth, mop, sponge, coarse spray or soaking. Let solution remain on surface for a minimum of ten (10) minutes. Rinse or allow to air dry. Rinsing of floors is not necessary unless they are to be waxed or polished. Prepare a fresh solution daily or more often if the solution becomes visibly dirty or diluted. Correct Solution Strength 0.39% (1:256, ½ oz. per gallon) PRODUCT WATER 4 cc ½ oz. 1 ½ oz. 2 ½ oz. 1 quart 1 gallon 3 gallons 5 gallons *KILLS HIV-1 (AIDS VIRUS) on precleaned, environmental surfaces/objects previously soiled with blood/body fluids in health care settings or other settings in which there is an expected likelihood of soiling of inanimate surfaces/objects with potential for transmission of Human Immunodeficiency Virus Type 1 (HIV-1) (associated with Aids). SPECIAL INSTRUCTIONS FOR CLEANING AND DECONTAMINATION AGAINST HIV-1 (AIDS VIRUS) OF SURFACES/ OBJECTS SOILED WITH BLOOD/BODY FLUIDS: PERSONAL PROTECTION: Disposable latex or vinyl gloves, gowns, face masks, or eye coverings as appropriate must be worn during all cleaning of blood/body fluids and during decontamination procedures. CLEANING PROCEDURES: Blood/Body fluids must be thoroughly cleaned from surfaces/objects before application of disinfectant. CONTACT TIME: HIV-1 (AIDS VIRUS) is inactivated after a contact time of 4 minutes at 25ºC (room temperature). Use a 10- minute contact time for other viruses, fungi and bacteria listed. Let the Lysol air dry do not rinse and you achieve the 10 minute contact time DISPOSAL OF INFECTIOUS MATERIALS: Blood/Body fluids should be autoclaved and disposed of according to federal, state, and local regulations for infectious waste disposal. TOILET BOWLS: Swab bowl with brush to remove heavy soil prior to cleaning or disinfecting. Clean by applying diluted solution around the bowl and under the rim. Stubborn stains may require brushing. To disinfect, first remove or expel over the inner trap the residual bowl water. Pour in three ounces of the diluted solution. Swab the bowl completely using a scrub brush or mop, making sure to get under rim. Let stand for 10 minutes or overnight, then flush. MILDEWSTATIC INSTRUCTIONS: Will effectively control the growth of mold and mildew plus the odors caused by them when applied to hard, nonporous surfaces such as walls, floors, and table tops. Apply solution (1/2 ounce per gallon of water) with a cloth, mop, sponge or coarse spray. Make sure to wet all surfaces completely. Let air dry. Repeat application weekly or when growth reappears. 3 MICROBIOLOGY DATA Mechanism of Action for Disinfectant Antimicrobial Agents Generally, disinfectants destroy bacteria by attacking the cytoplasmic membranes or the cellular cytoplasm itself. The action of an antimicrobial agent on a bacterial cell involves first adsorption to the cell surfaces, then penetration of the outer membrane to reach these target sites. All bacteria contain a cell wall that is unique to this group of organisms. The cell wall gives the cell its shape and rigidity. It is composed of peptidoglycan which is a polymer consisting of a disaccharide repeating unit of two different N-acetylated amino sugars, one of which is attached to a short peptide chain. Individual glycan strands are cross-linked through peptide bonds between the peptide chains. Gram-negative bacteria contain an outer cytoplasmic membrane consisting of lipopolysaccharide (LPS) molecules that surround the cell wall. The outer membrane is unique to Gram-negative bacteria. In addition, these organisms have an inner cytoplasmic membrane on the inside of the cell wall, which is in contact with the cytoplasm. It consists of phospholipids and proteins. The cytoplasmic membrane serves as the selective permeability barrier between the cytoplasm and the cell environment. It is the site at which many of the important cellular functions occur and the target site for many antimicrobial agents. Grampositive bacteria do not have an outer membrane, only the inner membrane. Chelating agents, such as ethylenediamine tetraacetate (EDTA), are often found in formulated disinfectants. They chelate magnesium (MG++) and calcium (CA++) ions. The LPSLPS or LPS-protein links are stabilized by Mg in the outer membrane of Gram-negative bacteria. EDTA destabilizes the membrane by action upon Mg++. This increases permeability of the cell wall. Bacteria cell walls are negatively charged thereby “attracting” positively charged cations such as quaternary ammonium compounds (QAC). QACs adsorb onto the cell surface and diffuse through the cell wall. Once inside the cell, QACs bind to the cytoplasmic membrane causing disruption. This results in the release of potassium (K+) ions and other cytoplasmic constituents. Precipitation of the cellular materials results in the death of the organism. GERMICIDAL ACTIVITY Test Method: AOAC Use-dilution test method modified in the presence of 5% organic serum and 400 ppm water hardness (CaCO3 equivalent). Utilizing this method, clean, polished stainless steel rings/penicylinders are immersed in the test inocula (5% organic serum, and the respective test organism in a nutrient broth) for 15 minutes at room temperature. The contaminated stainless steel rings are dried at 37ºC for 40 minutes. The contaminated rings are placed in test tubes that have 10 mls of the diluted product prepared with 400 ppm AOAC synthetic hard water. After 10 minutes the rings are placed in recovery/neutralization media. After a 48-hour incubation period, each tube is examined for growth (+). If the tube shows no growth it is recorded as “0”. The neutralization control is a positive control conducted to indicate that the recovery medium will neutralize carryover germicide and support growth of less than 100 bacterium/ml. The phenol resistance is a quality control measure of the resistance of the bacteria against phenol. Test Conditions: LYSOL® Brand I.C.™ Quaternary Disinfectant Cleaner diluted 1:256. Test culture with 5% organic serum in 400 ppm hard water (CaCO3 equivalent). Contact time 10 minutes at room temperature. Test Results: Number of Carriers Test Organism Exposed Showing Growth Salmonella choleraesuis ATCC 10708 Staphylococcus aureus ATCC 6538 Pseudomonas aeruginosa ATCC 15442 Acinetobacter calcoaceticus ATCC 23055 Bordetella bronchiseptica ATCC 31437 Chlamydia psittaci ATCC VR -854 Enterobacter aerogenes ATCC 13048 Enterobacter cloacae ATCC 23355 Enterococcus faecalis1 ATCC 51299 Escherichia coli ATCC 11229 Escherichia coli2 (Clinical Isolate) Fusobacterium necrophorum ATCC 27852 Klebsiella pneumoniae3 ATCC 13883 Listeria monocytogenes ATCC 15313 Pasteurella multocida ATCC 7707 Pseudomonas aeruginosa4 (Clinical Isolate) Proteus mirabilis ATCC 25933 Proteus vulgaris ATCC 13315 Salmonella enteritidis ATCC 13076 Salmonella typhi ATCC 6539 Salmonella typhimurium ATCC 14028 Serratia marcescens ATCC 8100 Shigella flexneri ATCC 12022 Shigella sonnei ATCC 25931 Staphylococcus aureus 5 ATCC 33592 Staphylococcus aureus 6 (Clinical Isolate) Staphylococcus epidermidis7 (Clinical Isolate) Streptococcus faecalis ATCC 19433 Streptococcus faecalis8 (Clinical Isolate) Streptococcus pyogenes ATCC 19615
VIRUCIDAL ACTIVITY Test Method: Virucidal qualification, modified in the presence of 5% organic serum (moderate amount) in 400 ppm hard water (CaCO3 equivalent). Using hard water, the mixture (virus, disinfectant, serum and hard water) is inoculated onto a hard surface in quadruplicate, allowed to dry, and then exposed to the disinfectant which has been diluted to the proper ratio and modified as stated above. Neutralization and cytotoxicity controls are performed. To achieve a virucidal claim, one must demonstrate a 3 log10 reduction (titer) on two sample batches above the cytotoxicty produced by the product alone. The results show that LYSOL® Brand I.C.™ Quaternary Disinfectant Cleaner offers a wide range of virucidal effectiveness against RNA, DNA, and viruses that have protein coats (enveloped). Test Conditions: LYSOL® Brand I.C.? Quaternary Disinfectant Cleaner diluted 1:256 in the presence of 5% organic serum (moderate amount) in 400 ppm hard water (CaCO3 equivalent).. Test Results: TEST VIRUS TITER REDUCTION (LOG10) Adenovirus, Type 4 (ATCC VR -4) 5.5, 5.5 Infectious Bronchitis (Avian IBV) 6.0, 6.25 Herpes Simplex Virus Type 1 (HSV-1) 7.5, 7.5 Herpes Simplex Virus Type 2 6.5, 6.5 Human Immunodeficiency Virus (HIV-1), (Strain HTLV III RF) (AIDS Virus) 3.0, 3.0 Influenza Virus Type A/Hong Kong (ATCC 68-H3N2) 8.0, 8.0 Respiratory Syncytial Virus (RSV) (ATCC VR -26) 4.0, 4.0 Rubella Virus (Strain M-33) 5.0, 5.0 Transmissible Gastroenteritis Virus (TGE) (ATCC VR-763) 3.5, 3.5 Vaccinia Virus (Strain IHD) 7.0, 7.0 All viruses treated with LYSOL® Brand I.C.? Quaternary Disinfectant Cleaner were completely inactivated. Complete inactivation indicated at least three logs of virus were inactivated with no residual virus detected within limits allowed by the toxicity of the germicide. Also virucidal against the following animal viruses at 1:256 dilution: ?? Canine Distemper Virus (ATCC VR-128) ?? Feline Leukemia Virus (ATCC VR-717, Strain FL-237) ?? Feline Picornavirus (ATCC VR-649) ?? Infectious Bovine Rhinotracheitis Virus (ATCC VR-793) ?? Pseudorabies Virus (ATCC VR-135) ?? Rabies Virus (ATCC VR-138) FUNGICIDAL ACTIVITY Test Method: Use dilution method as described by the Official Methods of Analysis of the Association of Official Analytical Chemists (AOAC). The Use-Dilution Method determines disinfectant activity for germicidal solutions. Staphylococcus aureus and Salmonella choleraesuis are tested to support broad spectrum disinfectant activity claims. Germicides that are intended for use in hospitals or other health care facilities must also be tested against Pseudomonas aeruginosa. This method can also be used to determine fungicidal activity against pathogenic fungi. The Use-Dilution Method is a qualitative carrier test. Stainless steel penicylinders are soaked for 15 minutes in a yeast broth culture or mold spore suspension. Pathogenic mold spore suspensions are made from 7-10 day old agar plates or slants. The contaminated carriers are then removed and dried for approximately 30 minutes at 37ºC. This now represents a nonporous, hard inanimate surface contaminated with a dried film of fungi. The contaminated carriers are exposed to 10 ml of the diluted germicide for 10 minutes at 20ºC. After treatment, the carriers are removed from the disinfectant and placed in 10 ml subculture broth media containing appropriate neutralizers. The subculture tubes are incubated under appropriate conditions for the test organisms. The tubes are examined for growth as determined by turbidity of the media. An effective disinfectant for hospital use kills all the organisms on 10 out of 10 carriers tested. Test Conditions: LYSOL® Brand I.C.? Quaternary Disinfectant Cleaner diluted at 1:256. Test culture with 5% organic serum in 400 ppm hard water (CaCO3 equivalent). Contact time as specified. Suspension Test Method: Effective against the following fungi according to the AOAC Fungicidal test, modified in the presence of 5% organic serum (moderate amount) and 400 ppm water hardness (CaCO3 equivalent) at 20ºC temperature. Test Results: Distilled Water Exposure Time Min. Inoculum Exposure Time Min. Organism Sample 5 10 15 5 10 15 Trichophyton mentagrophytes (ATCC 9533) Candida albicans (ATCC 10231)
FUNGISTATIC ACTIVITY Test Method: Mildewstatic Performance determined by CSMA fungal/mold/mildew activity method #24. Modified in the presence of 5% organic serum (moderate amount) and 400 ppm water hardness (CaCO3 equivalent) at 20ºC temperature. Test Conditions: LYSOL® Brand I.C.? Quaternary Disinfectant Cleaner diluted 1:256. Test culture with 5% blood serum and 400 ppm hard water. Contact time as specified.
PHYSICAL DATA CHARACTERISTIC PHYSICAL PROPERTY/ TEST RESULT Appearance Clear pH, Concentrate @ 25ºC 7.2 – 8.2 Density/Specific Gravity @ 25ºC 1.000 Flash Point None Weight/Gallon, lbs. 8.5 Surfactant Type Amine Oxide Phosphates, % as P None OTHER INFORMATION Conductive Floors: Certain areas of a hospital or an industrial plant require that a safe level of conductivity be maintained on the floors. The established levels of safe conductivity are between 25,000 – 1,000,000 ohms. Electric discharges must be dissipated rapidly to avoid static discharges that might affect flammable materials, such as anesthetics. Using improper disinfecta nts or detergents can cause a residue formation which can impair conductivity. LYSOL® Brand I.C.™ Quaternary Disinfectant Cleaner has no effect on the resistant properties of conductive flooring as per the requirements of the National Fire Protection Association, NFPA-99-1993, Chapter 12, Section 12-4.1.3.8. NFPA HAZARD RATING - CONCENTRATE Health 3 High Fire 1 Slight Reactivity 1 Slight HMIS HAZARD RATING - CONCENTRATE Health 3 High Flammability 1 Slight Reactivity 1 Slight Personal Protection a NFPA HAZARD RATING – DILUTED 1:256 Health 0 Minimal Fire 0 Minimal Reactivity 0 Minimal HMIS HAZARD RATING – DILUTED 1:256 Health 0 Negligible Flammability 0 Negligible Reactivity 0 Negligible Personal Protection a NFPA – National Fire Protection Association HMIS – Hazardous Material Identification System 6 FIRST AID: In case of contact, IMMEDIATELY flush eyes or skin with plenty of water for at least 15 minutes. For eyes or skin, call a physician. If swallowed, call a doctor or get medical attention. Do no induce vomiting or give anything by mouth to an unconscious person. Drink promptly a large quantity of milk, egg white, gelatin solution, or if these are not available, drink large quantities of water. Avoid alcohol. NOTE TO PHYSICIAN: Probable mucosal damage may contraindicate the use of gastric lavage. Measures against circulatory shock, respiratory depression and convulsion may be needed. PRECAUTIONARY STATEMENTS: HAZARDS TO HUMANS AND DOMESTIC ANIMALS. For Concentrate: KEEP OUT OF REACH OF CHILDREN DANGER: CORROSIVE. Causes irreversible eye damage and skin burns. Harmful if swallowed. Do not get in eyes, on skin, or on clothing. When handling product, protect eyes by wearing goggles or face shield and protect skin by wearing rubber gloves. Wash thoroughly with soap and water after handling. Remove contaminated clothing and wash before reuse. ENVIRONMENTAL HAZARD: Do not discharge effluent containing this product into lakes, streams, ponds, estuaries, oceans, or other waters unless in accordance with the requirements of a National Pollutant Discharge Elimination System (NPDES) permit and the permitting authority has been notified in writing prior to the discharge. Do not discharge effluent containing this product to sewer systems without previously notifying the local sewage treatment plant authority. For guidance contact your State Water Board or Regional Office of the EPA. For 1:256 Dilution: CAUTION: KEEP OUT OF REACH OF CHILDREN STORAGE / DISPOSAL Keep product under locked storage, inaccessible to children. Do not contaminate water, food, or feed by storage or disposal. Open dumping is prohibited. Do not reuse empty container. PESTICIDE DISPOSAL: Pesticide wastes are acutely hazardous. Improper disposal of excess pesticide, spray mixture, or rinsate is a violation of Federal law. If these wastes cannot be disposed of by use according to label instructions, contact your State Pesticide or Environmental Control Agency or the Hazardous Waste representative at the nearest EPA Regional Office for guidance. CONTAINER DISPOSAL: PLASTIC CONTAINERS – Triple rinse (or equivalent). Then offer for recycling or reconditioning, or puncture and dispose of in a sanitary landfill or incinerate, or if allowed by state and local authorities, burn. If burned, stay out of smoke. Do not reuse empty container. Rinse thoroughly, secure wrap in several layers of newspaper, and discard empty container in trash.
Mold, dust
mites, fungi, spores, and pollen: What are bioaerosols? A healthy indoor environment is important to you and your family. This includes keeping the air free of biological contaminants, which can cause health problems. Scientists call these airborne contaminants bioaerosols. Bioaerosols are extremely small living organisms or fragments of living things suspended in the air. Dust mites, molds, fungi, spores, pollen, bacteria, viruses, amoebas, fragments of plant materials, and human and pet dander (skin which has been shed) are some examples. They cannot be seen without a magnifying glass or microscope. Can bioaerosols cause health problems? They can cause severe health problems. Some, like viruses and bacteria, cause infections (like a cold or pneumonia). Others cause allergies. Both allergic responses and infections may be serious or even fatal. An allergic reaction occurs when a substance provokes formation of antibodies in a susceptible person. We call substances which will cause an allergic reaction in some people antigens or allergens. Bioaerosols may cause allergic reactions on the skin or in the respiratory tract. Rashes, hay fever, asthma (tightness in the chest, difficulty in breathing), and runny noses are common allergic reactions. A few people develop a severe allergic reaction in the lung, which can destroy lung tissue. This is called hypersensitivity pneumonitis. It is not an infection, but repeated episodes can lead to infections of the lung, such as bacterial pneumonia. Hypersensitivity pneumonitis can be triggered by exposure to very small amounts of the allergen, once a person is sensitive to it. Symptoms can range from tightness in the chest, cough, and difficulty in breathing, to low-grade fever, muscle aches, and headaches. What are sources of bioaerosols in the home? Molds, mildews, bacteria, and dust mites like the same conditions that we do--warmth and moderate to high humidity. They need little more than a constant moisture supply for survival. You may find bacteria, molds, and mildews in air conditioning equipment, humidifier reservoirs, dehumidifier drip pans, shower heads, toilets, and ice machines. Water damaged carpets, ceiling panels, walls, and paneling are prime sites for new growth if they are allowed to stay damp. When molds, mildew, dust mites, and bacteria are disrupted or release their spores into the air, this results in bioaerosol formation. Molds and mildews develop from spores, which are in the air all around you. As soon as spores settle in an area with the right conditions for growth, they establish colonies, which are often visible to the naked eye. These colonies are a source of more spores, can cause unsightly stains, and may release low levels of toxic chemicals called mycotoxins into the air. Humidifiers are such a common source of bioaeorsols that cause health problems that doctors now use the term humidifier fever. Protozoa, amoebas, and strains of bacteria have been found in humidifiers, and these are readily released into the air with the moisture produced by humidifiers. These have been linked to allergic responses in sensitive people. Mold and mildew may be found in the ductwork of your heating or cooling systems. If there are leaks in the ductwork, or places where moisture and outside air get into the system, mold and mildew can grow. Sometimes they are found in the coils of an air conditioner or in the connection between the unit and the ductwork. Moisture problems are worse where ductwork insulation is on the inside as opposed to the outside of the duct. The insulation's porous surface collects dust and moisture. Mold and mildew may also grow on dirty furnace and air conditioning filters. Plumbing leaks and dampness in attics, basements, and crawl spaces can increase humidity inside your home and promote the growth of agents that will be released as bioaerosols. Bathrooms without outside-vented exhaust fans, combustion appliances like kerosene space heaters, drying laundry indoors, and venting clothes dryers to attics or crawl spaces can also increase the humidity levels in your home. Dust mites and their waste products are the most common allergens in indoor air. Dust mites eat human and pet skin (dander) as it is shed. It has been estimated that we shed about seven million cells per minute! Dust mites live in rugs and carpets, sheets, mattresses and pillows, and upholstered furniture. Ten to 15 percent of people are allergic to dust mites. Of the people who have other allergies, 40 percent are also allergic to dust mites.
Eight out of 10 people in the United States are exposed to house dust mites, and six out of 10 are exposed to cat or dog dander. Cockroaches cause allergic reactions among people who live in the inner cities or southern parts of the United States. TECHNICAL REPORT DESCRIPTION - LYSOL? BRAND II I.C.? DISINFECTANT SPRAY disinfects and deodorizes hard nonporous, environmental surfaces that may be contaminated with pathogenic bacteria, fungi and viruses. ACTIVE INGREDIENT: Alkyl (50% C 14, 40% C12, 10% C 16) dimethyl benzyl ammonium saccharinate …………………….0.1% Ethanol …………………………………….………………………………………………………………79.0% INERT INGREDIENTS: * ………………………………………………………………………………………………………………20.9% * Includes sodium nitrate. EPA REG. NO. 777-72-675 EPA EST NO. 777-NJ-2 11525-IL-01 2 DIRECTIONS FOR USE: It is a violation of Federal law to use this product in a manner inconsistent with its labeling. SAFETY REMINDER: Before employees use this or any other product, make sure they read and understand the product label, Material Safety Data Sheet and facility cleaning / disinfection protocol. FOR DISINFECTING: LYSOL® Brand II I.C.™ Disinfectant Spray kills microorganisms on environmental surfaces. TO DISINFECT: Hold can upright 6” to 8” from surface. Spray precleaned surfaces 2 to 3 seconds until covered with mist. Allow to stand for 10 minutes to air dry. TO SANITIZE: Let stand for 30 seconds. TO DEODORIZE: Hold can upright. Spray on surfaces as needed. ELIMINATES ODORS: LYSOL® Brand II I.C.™ Disinfectant Spray deodorizes by killing the microorganisms that cause odors. To eliminate odors retained in fabrics, spray on draperies, curtains and upholstered furniture. Spray on surfaces to eliminate damp musty odors in areas where air does not circulate. SUGGESTED AREAS OF APPLICATION FOR LYSOL? BRAND II I.C.? DISINFECTANT SPRAY: Recommended for use in hospitals, nursing homes, clinics, dental offices, physician offices, ambulances, kennels, veterinary offices, day care centers, health clubs, toilet areas, patient rooms, operatories, waiting rooms, and laboratories. 3 MICROBIOLOGY DATA Mechanism of Action for Disinfectant Antimicrobial Agents Generally, disinfectants destroy bacteria by attacking the cytoplasmic membranes or the cellular cytoplasm itself. The action of an antimicrobial agent on a bacterial cell involves first adsorption to the cell surfaces, then penetration of the outer membrane to reach these target sites. All bacteria contain a cell wall that is unique to this group of organisms. The cell wall gives the cell its shape and rigidity. It is composed of peptidoglycan which is a polymer consisting of a disaccharide repeating unit of two different Nacetylated amino sugars, one of which is attached to a short peptide chain. Individual glycan strands are cross-linked through peptide bonds between the peptide chains. Gramnegative bacteria contain an outer cytoplasmic membrane consisting of lipopolysaccharide (LPS) molecules that surround the cell wall. The outer membrane is unique to Gram-negative bacteria. In addition, these organisms have an inner cytoplasmic membrane on the inside of the cell wall, which is in contact with the cytoplasm. It consists of phospholipids and proteins. The cytoplasmic membrane serves as the selective permeability barrier between the cytoplasm and the cell environment. It is the site at which many of the important cellular functions occur and the target site for many antimicrobial agents. Gram-positive bacteria do not have an outer membrane, only the inner membrane. Alcohols, such as ethanol and isopropanol, denature proteins found in bacteria. They disrupt cellular membranes. Ethanol produces a rapid release of intracellular constituents. Disorganization of the membrane probably results from penetration of the solvent into the hydrocarbon interior of the cytoplasmic membrane. Bacteria cell walls are negatively charged thereby “attracting” positively charged cations such as quaternary ammonium compounds (QAC). QACs adsorb onto the cell surface and diffuse through the cell wall. Once inside the cell, QACs bind to the cytoplasmic membrane causing disruption. This results in the release of potassium (K+) ions and other cytoplasmic constituents. Precipitation of the cellular materials results in the death of the organism. GERMICIDAL ACTIVITY Test Method: Germicidal spray products method as described by Official Methods of Analysis of the Association of Official Analytical Chemists (AOAC). The AOAC Germicidal Spray Test determines disinfectant activity for germicidal sprays. Staphylococcus aureus and Salmonella choleraesuis are tested to support broadspectrum disinfectant activity claims. Germicides that are intended for use in hospitals or other health care facilities must also be tested against Pseudomonas aeruginosa. Additional organisms that may be clinically significant can also be tested as an option. One inch by one inch glass cover slides are inoculated with 0.01 ml of a bacterial broth culture. The contaminated carriers are then dried for approximately 30 minutes at 37ºC. This now represents a nonporous, hard, inanimate surface contaminated with a dried film of bacteria. The contaminated carriers are then sprayed with the disinfectant and held for a 10-minute contact time at 20ºC. After treatment, the carriers are placed in 10 ml subculture broth media containing appropriate neutralizers. The subculture tubes are incubated 48-54 hours at 37ºC. The tubes are examined for growth as determined by turbidity of the media. An effective disinfectant for hospital use kills all the bacteria on 59 or 60 out of 60 carriers tested against S. aureus, S. choleraesuis and P. aeruginosa. For additional organisms, all the bacteria on 10 out of 10 carriers tested must be killed. Test Conditions: LYSOL® Brand II I.C.™ Disinfectant Spray. Test culture with 5% blood serum. Contact time 10 minutes at room temperature. Test Results: Number of Carriers Test Organism Exposed Showing Growth Staphylococcus aureus ATCC 6538 Salmonella choleraesuis ATCC 10708 Pseudomonas aeruginosa ATCC 15442 Campylobacter jejuni ATCC 29428 Enterobacter aerogenes ATCC 13048 Enterococcus faecalis ATCC 828 Escherichia coli ATCC 1129 Klebsiella pneumoniae ATCC 9997 Listeria monocytogenes ATCC 7644 Proteus vulgaris ATCC 9920 Serratia marcescens ATCC 8195 Shigella dysenteriae ATCC 11835 Staphylococcus aureus ATCC 33592 (methicillin/gentamicin resistant) Streptococcus pyogenes ATCC 12384 Corynebacterium diphtheriae Neisseria elongata Mycobacterium tuberculosis var bovis* *See following page for methodology 4 TUBERCULOCIDAL ACTIVITY Test Method: Test method as described by Official Methods of Analysis of the Association of Official Analytical Chemists (AOAC). The AOAC Tuberculocidal Test uses Mycobacterium bovis (BCG) as the test organism. The organism is grown 21-25 days at 37ºC. in modified Proskauer-Beck Medium. One milliliter (1 ml) of a 0.1% Tween 80 solution is added to the culture which is then macerated in a sterile glass tissue grinder to produce a smooth cell suspension. The culture is then adjusted with additional fresh medium to give 20% T at 650 mm on a Spectronic-20. Porcelain penicylinder carriers are soaked in this adjusted culture for 15 minutes. Each contaminated carrier is placed into 10 ml of the germicidal solution for 10 minutes at 20ºC. After the 10 minutes contact time, the carriers are removed from the germicide and placed into 10 ml of a neutralizer for 10 minutes. The carriers are then removed from the neutralizer and placed into 20 ml Modified Proskauer-Beck Medium. Two milliliters (2 ml) of the neutralizer broth are then added to 18 ml Middlebrook Broth and 18 ml Kirchner Medium. All the tubes are incubated 60 days at 37ºC. If no growth is observed at the end of 60 days, the tubes are incubated an additional 30 days. An effective tuberculocidal agent kills all the organisms on all the carriers tested. Test Conditions: Professional LYSOL® Brand II I.C.™ Disinfectant Spray. Test culture with 5% blood serum. Contact time as specified. Test Results: Mycobacterium tuberculosis var bovis (BCG) Number of Rings Tested Number Tubes + Proskauer-Beck Middlebrook Kirchner 10 0 0 0 VIRUCIDAL ACTIVITY Test Method: Virucidal activity -test method as described in the EPA Guidelines for Registering Pesticides, Federal Register 40 (123) 26836, 6/25/75. In order to claim and register activity as a virucidal disinfectant, the appropriate test procedures must be performed. Since there are no “prototype” viruses, every claim of activity against a specific type of virus must be substantiated with testing against that virus. All tests for hard surface disinfectant virucidal efficacy must be performed on a virus that has been dried onto the surface of a carrier (e.g. petri plate). Since no specific method is currently recommended for testing this efficacy, data that is submitted must meet certain criteria: 1. No virus-specific cytopathic effect can be detected in the lowest non-cytotoxic dilution or any of the virus/disinfectant dilutions tested. 2. The reduction in virus titer for each of the two batches of the test substance must be =3 logs of inactivation. 3. The virus titer recovered from the carrier must exceed 104. As a result, any test of virucidal efficacy must contain three basic components. The first component is the virus control, which quantitates the amount of virus present before treatment with the disinfectant. This is done by re-suspending dried virus with a standard solution, e.g. tissue culture medium, and assaying in a susceptible host. The second component is the virus/disinfectant treatment, which looks at how much virus is surviving after treatment with the disinfectant. This is done by treating the dried virus with the disinfectant, waiting the allotted contact time, and assaying for the presence of residual virus in the susceptible host. The final component is the toxicity control, which looks at the deleterious effect of the disinfectant on the host without any virus present. This is done by drying a solution that is identical in composition to the virus suspension, but lacks the virus. This dried suspension is then treated in a manner identical to the virus/disinfectant, and then assayed in the host to assess the extent of the deleterious effects due specifically to the disinfectant. Test Conditions: LYSOL® Brand II I.C.? Disinfectant Spray diluted with 5% fetal calf serum soil load. Contact time as specified. Test Results: TEST VIRUS HOST UNTREATED VIRUS TITER (CONTROL) TREATED VIRUS TITER %INACTIVATION BATCH #1 #2 HIV-1 (AIDS Virus)* MT2 10-4.67 <10-0.5 >99.99 >99.99 Adenovirus Type 2 Hep-2 10-6.5 <10-1.5 >99.99 >99.99 Cytomegalovirus SF 10-6.67 <10-1.5 >99.9 >99.9 Echovirus Type 12 LLCMK2 10-4.83 <10-0.5 >99.99 >99.99 Hepatitis A Virus FRhK-4 10-6.0 <10-1.5 >99.9 >99.9 Herpes Simplex Virus Type 1 VERO >10-6.5 <10-1.5 >99.99 >99.99 Herpes Simplex Virus Type 2 VERO 10-5.5 <10-2.5 >99.99 >99.99 Influenza A2 (Japan 305/57) Chick embryo 10-6.6 <10-1 >99.99 >99.99 Influenza Type B MA-104 10-5.5 <10-1.5 >99.99 >99.99 Poliovirus Type 1 VERO 10-5.67 <10-2.5 >99.9 >99.9 Respiratory Syncytial Virus Hep-2 10-6.6 <10-2.5 >99.9 >99.9 Rhinovirus Type 39 MRC-5 10-5.5 <10-2.5 >99.9 >99.9 Rotavirus MA-104 10-5.5 <10-2.5 >99.9 >99.9 Vaccinia Vero 10-6.6 <10-1.5 >99.99 >99.99 *Tested in the presence of 50% whole human blood. 5 All viruses treated with LYSOL® Brand II I.C.? Disinfectant Spray were completely inactivated. Complete inactivation indicated at least three logs of virus were inactivated with no residual virus detected within limits allowed by the toxicity of the germicide. FUNGICIDAL ACTIVITY Test Method: Germicidal spray products method as described by the Official Methods of Analysis of the Association of Official Analytical Chemists (AOAC). The Germicidal Spray Test determines disinfectant activity for germicidal sprays. Staphylococcus aureus and Salmonella choleraesuis are tested to support broad spectrum disinfectant activity claims. Germicides that are intended for use in hospitals or other health care facilities must also be tested against Pseudomonas aeruginosa. This method can also be used to determine fungicidal activity against pathogenic fungi. One inch by one inch glass cover slides are inoculated with 0.01 ml of a yeast broth culture or mold spore suspension. The contaminated carriers are then dried for approximately 30 minutes at 37ºC. This now represents a nonporous, hard inanimate surface contaminated with a dried film of pathogenic fungi. The contaminated carriers are then sprayed with the disinfectant and held for a 10-minute contact time at 20ºC. After treatment, the carriers are placed in 10 ml subculture broth media containing appropriate neutralizers. The subculture tubes are incubated under appropriate conditions for the test organisms. The tubes are examined for growth as determined by turbidity of the media. An effective disinfectant kills all the organisms on 10 out of 10 carriers tested. Test Conditions: LYSOL® Brand II I.C.? Disinfectant Spray. Test culture with 5% blood serum. Contact time as specified. Test Results: Number of Carriers Test Organism Exposed Showing Growth Aspergillus niger ATCC 6275 Candida Albicans ATCC 10231 Trichophyton mentagrophytes ATCC 9533 20 20 20 0 0 0 FUNGISTATIC ACTIVITY Procedure: Hard Surface Mildew Fungistatic Test – as described in the Federal Register, “Environmental Protection Agency Guidelines for Registering Pesticides”, June 25, 1975, Vol. 40 No. 123, P. 26851. Test Conditions: LYSOL® Brand II I.C.? Disinfectant Spray. Test culture with 5% blood serum. Contact time as specified. Test Results: Untreated Control Tiles Aspergillus niger ATCC 6275 Tiles treated with LYSOL® Brand II I.C.? Disinfectant Spray Tile 7 Days Tile 7 Days 30 Days 1 ++++ 1 0 0 2 ++++ 2 0 0 3 ++++ 3 0 0 4 ++++ 4 0 0 5 ++++ 5 0 0 6 ++++ 6 0 0 7 ++++ 7 0 0 8 ++++ 8 0 0 9 ++++ 9 0 0 10 ++++ 10 0 0 0 – No Growth ++++ - Excessive Growth PHYSICAL DATA CHARACTERISTIC PHYSICAL PROPERTY / TEST RESULT Appearance Clear liquid Odor Light scent Propellant Type Carbon dioxide pH, with Propellant @ 25ºC 10.0 pH, without Propellant @ 25ºC 8.0 Density/Specific Gravity @ 25ºC 0.0835 Pressure, psig @ 25ºC 100 Flash Point - loading concentrate 70ºF (Tag Closed Cup) Phosphates, % as P None Shelf Life +2 years Stability (Freeze/Thaw) Pass 3 Cycles 6 SANITIZATION ACTIVITY Test Method: Test method based on the official ASTM method E1153-87: “Standard Test Method for Efficacy of Sanitizers Recommended for Inanimate Non-Food Contact Surfaces”. The sanitization test method supports claims of 99.9% bacterial reduction in 30 seconds. Staphylococcus aureus and Klebsiella pneumoniae are the two representative organisms. Additional organisms may be tested. 99.9% reduction in 30 seconds guarantees a quick and effective sanitization on hard nonporous surfaces 15 one inch by one inch glass cover slides per organism plus positive and negative controls are inoculated with 0.01 ml of a bacterial broth culture. The contaminated carriers are then dried for approximately 40 minutes at 37ºC. This now represents a nonporous, hard, inanimate surface contaminated with a dried film of bacteria. The contaminated carriers are then sprayed with the disinfectant and held for a 30 second contact time at 20ºC. After treatment, the carriers are placed in 10 ml subculture broth media containing appropriate neutralizers. Each neutralizer subculture tube containing a test or control replicate slide is vortexed for 10 to 15 seconds. Serial dilutions and plating are then performed to enumerate exact number of surviving bacteria and compare that number to negative control. An effective sanitizer will meet the following criteria: ?? Each batch of the test substance must demonstrate a mean bacterial reduction of at least 99.9% over the parallel non-active control count. ?? The neutralizer must be shown to be effective, non-toxic and support the growth of a low number of organisms. ?? Organisms must be recoverable from the test surface at a concentration of at least 104 CFU per slide for nonactive control replicates and the dried organism recovery control replicates. Test Conditions: LYSOL® Brand II I.C.™ Disinfectant Spray. Test culture with 5% blood serum. Contact time 30 seconds at room temperature. Test Results: Test Organism % Reduction Klebsiella pneumoniae >99.9% Staphylococcus aureus >99.9% 7 HMIS HAZARD RATING NFPA HAZARD RATING Health 1 Slight Health 1 Slight Flammability 3 Serious Fire Level 1 Aerosol* Reactivity 0 Minimal Reactivity 0 Negligible HMIS – Hazardous Material Identification System NFPA – National Fire Protection Association * This is a Level 1 aerosol. This rating applies to the product concentrate and not the finished, sealed aerosol product. PRECAUTIONARY STATEMENTS: HAZARDS TO HUMANS AND DOMESTIC ANIMALS: KEEP OUT OF REACH OF CHILDREN WARNING: Causes eye irritation. Do not spray in eyes or on skin or clothing. FIRST AID: In case of eye contact, IMMEDIATELY flush eyes thoroughly with water, remove any contact lenses, and continue to flush eyes with plenty of water for at least 15 minutes. Consult a physician if irritation persists.
The Lysol air system fogging , atomizes the Lysol spray and transports it thru out the air system and the entire air column of the home . No one should be in the house when treating the air system with Lysol!!
Lysol aerosol disinfectant is not poisonous yet is an irritant to the respiratory system and eyes while atomized .
If the client enters shortly after you leave and notices any effects from the Lysol , all they need to do is open doors and windows to cross ventilate the house for a matter of minutes . Wait out doors for those few minutes .
This is why knowing the normal time of client return is so important . To allow you to finish their home on a regular basis no later than one hour before their scheduled return home . PHYSICAL HAZARDS: FLAMMABLE: Contents under pressure. Do not use near heat, sparks or open flame. Do not puncture or incinerate container. Exposure to temperatures above 130°F may cause bursting. Do not use on polished wood, rayon fabrics, leather or acrylic plastics. STORAGE / DISPOSAL: Store in original container in areas inaccessible to small children. Do not reuse empty container. Replace cap and discard in trash. Do not incinerate or puncture.
How Starfiber works:
Indoor Air Quality Controlling the air quality in your home, office and car can reduce allergy and asthma symptoms. Pollen and Mold Counts A sure sign of spring (or summer or fall) in many regions of the United States is news media reports of pollen counts. These counts are of interest to some 35 million Americans who get hay fever because they are allergic to pollen. People also look for counts of mold or fungus spores. These are another major cause of seasonal allergic reactions. Pollen and mold counts are important in helping many people with allergies plan their day. What Is the Pollen Count? The pollen of some plants is carried from plant to plant by bees and other insects. These plants usually have brightly colored flowers and sweet scents to attract insects. They seldom cause allergic reactions. Other plants rely on the wind to carry pollen from plant to plant. These plants have small, drab flowers and little scent. These are the plants that cause most allergic reactions, or hay fever. When conditions are right, a plant starts to pollinate. Weather affects how much pollen is carried in the air each year, but has less effect on when pollination occurs.
Much pollen is released early in the morning, shortly after dawn. This results in high counts near the source plants. Pollen travels best on warm, dry, breezy days and peaks in urban areas mid-day. Pollen counts are lowest during chilly, wet periods. What Is the Mold Count? Although there are many types of molds, only a few dozen cause allergic reactions. Alternaria, Cladosporium (Hormodendrum), Aspergillus, Penicillium, Helminthosporium, Epicoccum, Fusarium, Mucor, Rhizopus and Aureobasidium (pullularia) are the major culprits. Some common spores can be identified when viewed under a microscope. Some from recognizable growth patterns, or colonies. (See the Asthma and Allergy Answers article on "Mold Allergy.") Many molds grow on rotting logs and fallen leaves, in compost piles and on grasses and grains. Unlike pollens, molds do not die with the first killing frost. Most outdoor molds become dormant during the winter. In the spring they grow on vegetation killed by the cold. Mold counts are likely to change quickly, depending on the weather. Certain spore types reach peak levels in dry, breezy weather. Some need high humidity, fog or dew to release spores. This group is abundant at night and during rainy periods. What Are
the Symptoms for Hay Fever? Mold spores can contact the lining of the nose and cause hay fever symptoms. They also can reach the lungs, to cause asthma or another serious illness called allergic bronchopulmonary aspergillosis. How Are Pollen and Mold Measured? The counts reported are always for a past time period and may not describe what is currently in the air. Some counts reflect poorly collected samples and poor analytical skills. Some monitoring services give "total pollen" counts. They may not break out the particular pollen or mold that causes your allergies. This means that allergy symptoms may not relate closely to the published count. But knowing the count can help you decide when to stay indoors. How
Can I Prevent a Reaction to Pollen or Mold?
The National Allergy Bureau tracks pollen counts for different regions of the country. To find out the counts for your region, contact the bureau through the American Academy of Allergy, Asthma and Immunology on the Internet (www.aaaai.org) or by calling (800)-9-POLLEN.
This information should not substitute for seeking responsible, professional medical care. Are There Different Kinds of Air Filters?
You need to locate the air filter in your house and practice changing it . then go to a friends house and pull their filter out and replace it , go to mom and dad’s house, your brothers and sisters . Whenever and wherever you have a chance to see an air handler filter identify it .
Often times the air filter will not be at the air handler but in fact behind a grate in the home . Ask the client “where is your air filter ?”. They will know , take the air filter out write down the measurements on the filter . Then just to make sure use your tape and measure the filter yourself . Write down the measurements . Replace the filter .
It is very easy after you have practiced on your own filter at home and the filters of friends. You will feel like a real pro after your third or fourth different type and size of filter .
COMPANY POLICY ! Your policy !
You must wear the shoe protector every time you enter a client or prospects home .
This act seals the deal for about half of the people you will bid . This simple respect for their home , their carpeting without them asking you to do it . Well , screams “ I care I am a PROFESSIONAL ” . Even if they say don’t worry or you don’t have to do that , do it anyway and say “ it is company policy ”. The next day at the office , your commitment to wearing the protectors and following a company policy , will be the referral generator getting your schedule booked . Plus of course leading to the booking of your 100k
Honesty , in you if you could steal a million in cash from a customer and get away with it ( always worrying that you still may some day get busted ). What would really happen in your life: one you would have to get an account in the islands so you could collect interest on the money . You need to make a living now on and for ever from that money . It is “ black money ” so you will only get 2 to 4 % return on that 1 mil. So you end up with 20, 000.00 a year . Big F’ing whoop . $ 20k a year ain’t shit for giving up your freedom. You as a SFC tech should in a few years be making $50,000 a year and only working a 4 day week , doing anything dishonest would be STUPID.
Piercings CHOOSE WHAT IS REALLY IMPORTANT TO YOU . Think about the professionals , the doctors you have been to , the nurses you remember , they all have a certain clean generally acceptable level of look while at work . Now think yourself in the clothes of the medical professional . Later think some more when I talk about your car. ( but after work well that time for you to self express )
Chemical Recreation is for when you are recreating not working and not the night before if you are still going to be under the influence or hung over the next day at YOUR business.
No! Discussing religion or politics talk about everything but , religion and politics .
CLEANING:
On to how to clean a house quickly : I want you to practice this method on your own home three times , when no one is home . The kids , boyfriend every one must be gone , out of the house . Next do a freebie for two members of your family , ! again they must not be home ! and next a friend’s home or apt. , again they must not be home ! This is important before we get to talking about bidding a home , you gotta learn to clean a home first . Rmemeber the client home will probably be cleaner and more organized than your own home , so you must straighten up your home abit before you start your timed cleaning . The first cleaning will be slow , start the second as soon as you finish your first cleaning . Notice the big difference in the time it takes to do a basic or complete . If you went to university , would you have to do , home work ? Home work is work , yes? Home work is something that you do for free ? You do it to get experience in the subject that you are learning in school? Well you are your own boss , your own teacher , win or lose it is your own fault from now on . PRACTISE LIKE YOU MEAN IT FOR 3 times in your own house , 2 family members , and 2 friends . KEEP TRACK OF YOUR TIMES write down the exact time when you start , then go to step 2 till your final exit then come back in and write down the time . You will notice each time you do the same job you will get faster and faster . A year from now you will be even faster and you will be doing even better quality work . HOME WORK ! write down the start time and finish time and notes about what you did , during the first cleaning , second cleaning , and third cleaning do them all on the same day. After you finish all three cleanings of your own home write out a Client bid sheet for yourself , a room to room worksheet . a home worksheet , then a contract . After you finish the cleanings of your family and friends write the start times and finish times . Then after cleaning write up the bid sheet , room 2 room , home worksheet , then a contract.
Send this in with your 3 copies .
!. Have all your tools ready the night before , 5 bags full !. Follow your schedule , work now play later !. “ Be ” where you are , if at work – be at work , if with the kids – be with the kids , if at play – be at play . Be in the Zone !. Care
1. Park 2. Open trunk take out filter, caddie , pole and bags( clean/dirty) bring to front door 3. bring step ladder if needed to front door 4. Unload vacuum carry to front door 5. Ring door bell 6. Put on shoe protectors 7. entering process – alarm codes exterior ? locks ? alarm codes interior ? 8. bring in vacuum put on a hard floor 9 . bring in caddie place on caddie towel on hard floor , place bill and envelope in the “PLACE ” ( a location that you and client agree on that the bill will always be and any notes the client needs to leave for you will be – start here finish here ) 10. bring in filter and step ladder put on hard floor 11. re – lock door
1. change air handler filter . bring old filter back to this start out spot . it will be a special spot you choose for each house ( learning the house ) 2. set up your dusting tool and micro fiber cloth tool , loop on a bottle of cleaner , ? will you carry the feather duster ? ( depends on level of difficulty and customer services agreed on in contract )Always keep a dry towel tool on the opposite side of your belt away from the wet towel . 3. Start from the front door either go left or right ( learn the house try it both ways atleast twice before deciding ) and walk around the house . Going in and out of each room moving from the same direction , you started from the right keep right , you started from the left keep left . Dusting high with one hand , wiping door knobs front and back with the other hand swipe up and down the down edge to quick the finger prints . Pick up phone hand sets and wipe them as you encounter them . Wipe the 3 flat surfaces per room or as per agreed services ( does the client want you to use a special wood oil instead of the Lysol IC? , as per customer agreed – level of difficulty charge ? you may need an extra cleaning cloth loaded with customer supplied polish or your Pledge ) walk fast do your job ( crank up the Ipod and enjoy, dance thru the house ). Finish back at the front door near your start point . leave duster at exit stage 4. Take caddie and towel and pole to master bath ( or second bathroom it will depend on the routine you feel is right for the house. By the 3rd or 4th cleaning you should have tried different patterns and be able to choose the fastest for each home) flush the toilet. 5. Put white toilet scrubbie in tool handle. Apply chemical to inside of toilet bowl , swab it to get coverage leave tool in bowl . Let the chemical do it’s work . 6. Spray the shower/bath walls and inside of shower doors or curtain . Let the chemical do it’s work . 7. Return to toilet finish scrub , flush rinse tool in the flow ,tap off excess water . drop scrubbie in dirty side of caddie 8. Set up mop with blue pad( need a little more chemical ? it is ok )scrub shower / bath walls , and interior of doors with tool , leave tool in enclosure ( you will do the tub or the shower floor at mopping time – you do not want to get your feet covered with to much chemicals it may stain or effect carpeting , wipe feet on caddie towel often)Detail the corners, soap dishes etc with towel you first used to do the door knob swipes. 9 . Spray chemical on vanity and sink ,exterior shower door ( not exterior decorative shower curtain ) spray toilet exterior and seats tops and bottoms 10. wipe vanity sink faucets , wipe exterior of shower door with same tool wipe toilet water tank top and sides , rim exterior , bottom of seat , top , hinges , lid bottom top hinges , kneel reach under down and around bowl both sides , ( the chemicals you use kill everything so a toilet is not dirty by the time you get to it . Pay attention to the details hinges , the nuts on the bottom , and go around the base by hand where toilet grouts to the floor – success is all in the details ) Oh yes , washing a chemical covered toilet for $35.00 per hour , beats being a nurse and touching the dirt of a sick person in a hospital for $ 17 - 20 per hour – hospitals are dangerous . 11. return chemicals to caddie put used tool in caddie and bring to the nest zone while you get the vacuum. Dirty tools must be put in the dirty side of the caddie or in the dirty bag. Use a tool only once per zone per . 12 . bring vacuum to the plug center of this zone , plug in vacuum , drop the cord , detach canister and sling it on your comfortable shoulder and “cut in” the rooms in this zone , vacuum the hard flooring , rugs and bath rugs work in a circle so you end back up at the upright . Re- attach canister . Vacuum carpets . 13. Bring vacuum to the next zone . Loop floor chemical and water bottle on belt bring a cloth tool and return to first zone . 14. Return to tool in shower/ bath spray some chemical on the tub or shower floor , scrub . Detail drain and shower door track , exterior of tub . Next start the floor mopping , spray chemical on the floor covering about a 4 x4 area at a time you will get the feel with practice.( when you spray floor chemicals use stream setting do not hit the walls or furniture or carpeting If you feel you may have got chemicals on your feet then use your dry tool to wipe the bottom of your feet quickly . )close bathroom door mop behind door , open door work back towards bath cutting in the room , moving and replacing bathroom rugs as you encounter them . Then move to center and out of bath . 15. Hard floor hall go to far end ( open closet ) work back wards out of this zone 16 . Move to the next zone and repeat as in the other bathroom bedroom zone . 17. Move vacuum to kitchen dining zone , depending on size of house it may be a 30 ft. zone including living room . place vac at the center plug . Put caddie in kitchen ( on it’s towel of course ) 18. spray chemicals on stove , counter , sink , faucets , frig doors , exterior of garbage can . toothbrush stove rings once wipe and wipe down door , move to counter and sink ( does the sink need you to use a white scrubbie? ) detail where the faucet attaches to sink with tooth brush , and drains , wipe the frig doors and finger prints on edge , finish with the exterior of garbage can re spray it lightly and wipe it down . dirty tools go where? 19. Dining table wipe ( pledge if it is wood or as desired by client , chemical if other material ) 20. Vacuum like in other zones , cut in , hard floors , then upright the carpets . Move vac and caddie to exist stage . 21. Mop hard floors . to exit stage . Unlock door move tools outside . Outside remove trash from trash pocket and place in zip lock 22. Grab aerosol to treat air handler , return to the “ PLACE ” put zip lock there . Give the house a look over as you go . ( carry your mop tool during this exist stage to touch up if need be ) Spray fine mist aerosol setting into air handler for a “one- one – thousand , two – one thousand ” count and leave . ( skip this step if there is any one in the house the Lysol will atomize off the air filter creating a fogging of the house . Lysol is an irritant and should not be breathed . But you will have enough time to set the alarm and leave before you notice the smell circulating thru the air system. The house will be safe in about 5 minutes . )
That is the basics , we will go into more depth in the following pages . the key behind cleaning a home including living and dining areas in one hour or less is making the most of the seconds …. It is all in the seconds .. if you are waiting for soaps to work or walking around looking tools or chemicals spending 20 or 30 seconds here or there . WELL ….. do that 5 or 6 times per room ( 6 rooms ) and you will end up with 20 wasted minutes . Learn to use your belt and your caddie . If you are not going to hook it on your belt then put it back in the caddie , DO NOT just lay it down some where convenient
Equipment list and Supplies :
This is a list of what you will be receiving as your start up tools and supplies . As you need new supplies just order and it will be shipped . Your pricing is our pricing . Your supply account will be charged and you will receive a bill for your records . ( Over time if by chance you come across a better price on supplies thru the web please relay the site to us , thank you )
HEPA Vacuum Micro fiber Mop tool Duster tool Caddie Feather duster 9 Micro fiber Mop pads 12 Micro fiber wipes Caddie towel Ladder Towel Magic erasers 3 White scrubbies Toilet brush tool 6 white scrubbie toilet scrubbies 2 toilet bowl Cleaners bottles 5 Spray bottles 1 gal Ic concentrate 3 IC aerosol 1 oven cleaner T/B item 1 under appliance duster T/B item 1 positive mental attitude 1 pledge wood spray 1 filter in pack for sample use 1 Step ladder Lock box/key rings 1 little caddie 3 Scrub uniforms ( buy more tools in the next couple of months . Buy extras , a few here and a few there , as funds in your supply account grows . You have enough tools now to definitely start to make a living , but as you become close to totally full and then having a good steady income making the investment on more tools will become easy )
Lysol concentrate: As you have read already in this form it is dangerous , do not let the kids any where around it . Attach the pumper top and put in __ for a full bottle ____ for a half bottle . Do not make it to strong the balance is perfect . If you find you need to re wet while working do that , do not alter the chemical just because you find one bad spot. Lysol aerosol: Has an adjustable spray we want the fine spray , to atomize the disinfectant across the filter and into the air stream . Toilet bowl brush: Read the directions , but understand we use our own scrubbing pads not their paper , plus we use a Lysol chemical not theirs. This tool is good and fast for our own scrubbie. Magic eraser: It is a great thing , use it when needed . It is important especially in the beginning to really spruce up a home , once cleaned it is easy to maintain. This tool is a spot cleaner. Duster adapter: The tube attached to the gold pole is for the dusting sleeve . It will twist on and off it is flexible making it a good adapter for dusting . Step ladder: Read the directions , make sure you have it fully locked into position , do not lean from side to side while on a step ladder , get down and move the ladder . Use you ladder towel , to protect carpets and floors form any damage . Remember even a fall from only a few feet up can be dangerous . Being healthy with a good income freely able to go the beach or where ever , is better than being in bed , in pain with a SSI check . Be smart.
Lay the towel out put the ladder on the towel .
Under Appliance duster , Oven cleaner : Read the directions on package for use and cleaning , and follow the directions . Be gentle when dusting under a frig. , there are important coils down there you do not want to damage. Dust while you also vacuum using the slot attachment . Get on your knees and get to work . This is a T/B service . Like all T/B days you use older towels , pads and scrubs . Scrubs that are ok to get kneeling down and dirty. To clean , wash with soapy water , then spin off the excess water , hang to dry .
Lock Box : This is to keep the clients keys in a safe locked location , color coded key rigs to identify the day and then color code the keys as to #1, house 2, 3, 4, 5, . You must keep client information and keys in separate location . It recommended that you call Brinks or someone similar to get a home alarm service set up , remember it is now a tax deduction to have an alarm company for your own home to protect customer information and keys . Bring the sample key ring with you during the free consultation so the client understands how their keys are kept unidentifiable in case they are ever lost or stolen. AIR FILTER :
The filters will be pre-made for your customer as per your measurements , labeled with the clients name and a “ A ” and “ B ” . A & B for week A and week B . Change the filter first thing when you arrive . Put the old filter near the front door. In that way any dust on the filter will not fall off in a clean house . The new filter will be in peak strength to clean the air as you work . CADDIE :
The caddie is your biggest time saving tool , make sure everything goes back into it always. That way you don’t go searching around the house looking for a tool or chemical . wasting seconds which ad up to minutes .
1. Always put your caddie on the caddie towel , that shows respect for you clients home , and prevents any accidental chemical spills which could lead to insurance claims costs . Always put the caddie on the towel . and this is a fear you will never have to think about again. If possible only put your caddie on a hard floor ,, not ! not ! on a carpet or rug . Hard floors are more stable for the items in your caddie the bottles and tools . Less chance for staining .
2. the towel caddie pick up ,, pick up the corner of the towel in the same hand you will use to grasp the caddie handle and lift ,, easy , one fast movement you pick them both at the same time , fast easy ,,, professional ,,,,
Then shift the towel to the other hand ,, practice a quick towel , lay down then place caddie on the towel and go to work …PRACTISE THIS NOW ,, PRACTISE IT AT HOME THESE NEXT COUPLE OF DAYS OVER AND OVER
3. WHERE TO PUT the caddie in a room , central location ,central yes but not in the middle of an open floor you my end up tripping over it . Where you put the caddie will be different in each zone . Here are some tips on placement … put it next to something large , something you naturally see and would have to walk around any way …… or you will trip over your caddie other wise , if it is left out in the middle of a floor
4. If there is a table or chair , put the caddie near ( not touching the customers furniture ) near , within one foot 1 foot , of the item on IT”S TOWEL . Do not put it under the table that will make reaching down into the caddie harder . Put it on the side of the table or chair which faces the open room . DO NOT HIDE THE CADDIE make it accessible , fast .
4 .Wall placement , often in bathrooms , you will place the caddie along side a wall , half way down a wall , in a central location .not up against the wall . WHY? We do not want accidental , chemical spills or soaking to happen to furniture or to wall finishes by the caddie touching the clients items. 1 foot away , it is close enough you for to always avoid , since you naturally avoid bumping into a wall. You will not trip over the caddie , and the caddie is far enough away from items so that there are no accidental spills If there is a bathroom in the zone the caddie goes in the bathroom . if there is a kitchen in the zone the caddie goes in the kitchen.
The fewer caddie moves the better ,,, but move the caddie if your work is going to take into a new 30 foot circle.
Wipe off and wipe out your caddie every day , it takes 30 seconds ,, only 30 seconds . Get in the habit , and when you find your self forgetting ,REMEMBER ,, it only takes 30 seconds , time it for yourself .
Laundry Bags:
You have 3 small laundry bag and 2 large laundry bag , use the small bag to carry your clean tools into the house , and the large bag is to keep all used tools in after finishing the house . The other large laundry bag is for your clean tools .
The evening before count out the tools you will use for the next day and fill the 3 small bags with the basics , 3 mop pads , 6 wipes . Then is you are at a home which needs more tools for example 2 more mop pads , 4 more wipes , and a duster you add those needed items to a basic bag . Make all your bags a basic bag then add to them as you are unpacking at the home .
Scrubbie: Scrubbie tools are color coded to show the scratch danger inherent in each tool , the white 3M scrubbie pad is glass safe . Little or no potential for scratching
Micro Fiber tools: Feel the towels , touch them , can you notice that they try to even capture your skin . There is an inherent abrasiveness to them without them being damaging . You want static cling in these tools that is why you do not clog the micro fiber with softener chemicals. DO NOT use fabric softeners. Do not use bleach . If you use the Mildew bleaching cleaner rinse your tool out after finishing . Wash your new tools first thing. Use no bleach and the ½ laundry soap you regularly use.
Techniques:
These are some of the ideas I want you to start to think…
30 FOOT CIRCLE: Look at the house in terms of the caddie moves and the 30 foot working circle around the caddie .
Thinking like this comes naturally in a couple of weeks. Look at the floor plans in this book ,, look at your own house , and the houses of your friends and family over the next few days , and design a working plan for each house.
Where will you place the caddie? Which electric outlet will give you the best coverage ? Is that outlet easy to access ? ( do not waste seconds ) WHERE would you place the caddie …. How many rooms would be in the 30 foot circle ,, a thirty foot circle means that the caddie is in the center of your work area . You are always only about 10 or 15 feet away form your tools ,, you are not walking around wasting those seconds those ½ minutes to get whatever it is you need , from your caddie way across the house in another zone .. for most homes up to 1800 sq feet think about them as having 3 zones
Ignore the walls when thinking about your 30 foot circle ,think of them as groups of rooms . Where to place a caddy , anchors the circle of work you will be doing …. Practice is the only way to really learn this skill ….. just imagine and test different locations in each home zone.
Place the caddie on it’s towel , leave enough of an edge on the towel so you can get a quick foot wipe when wanted .
Place the caddie along a wall not out in the open , you will trip on it out in the open . Do not put the caddie under a counter or table that makes it difficult to reach into , eats up a second of your time .
Cross contamination: The bringing of germs or allergens from one zone to another zone or one house to another house . It must avoided !!! Our goal is to prevent cross contamination form house to house , and room to room within a home by :
Following strict cross contamination guide lines when working with in the home restricting the use of tools to the cleaning of one zone . Use fresh tools in the next zone . The wipe should end its use at the toilet , the toilet is the last thing to be cleaned per zone . The wipe for the Food prep area ends with the exterior of the trash can . Dirty micro fiber tools end up in the open side of your caddie .
Trash Pocket: One of your front pockets use as a trash pocket place in it an open a zip lock . Pick things up that do not get trapped in your tools . Do not try to force dirt into a tool , if the tool ( micro fiber or vacuum or whatever ) did not pick up something then do not fight with it > Fighting always eats up seconds , just reach down pick it up and move on .
Pick up change put in trash pocket , receipts put in trash pocket candy and food in trash pocket , that hair that is sticking to the bathroom floor trash pocket , whatever , pens pencils small toys , stuff put it in the trash pocket .
When you leave you put everything in the zip lock and leave it in the “place” . Why , not throw it away ? The receipt or screw , you think maybe trash , maybe important so , let the client throw the bag away . NEXT it shows the client you worked , even if the majority of the stuff is only pens and change it shows you worked it shows you are honest .
BATHROOMS: Start with the master bath. But this is not a rule , work each house as you feel it is fastest for you .
The little caddie comes in handy here , unloading all those hair care products lined on the shelf or towel rack , quick plop’em in the caddie put the caddie on shower floor . when done scrubbing and detailing reload the shampoos
You scrub tile walls with the mop/blue pad . Use force but do not bang into things while you scrub. Scrubbing the shower doors with mop gets the soap scum off , but you will need to give them a polishing wipe to give them a clear look .
You have to detail the soap dishes , etc with a hand tool. Scrubbing shower curtains is close to impossible , so just chemically treat them on a regular basis and they will stay clean . You may try to do some scrubbing the first time or two. But do not rip the curtain down.
On vanities , slide the things around if you can , or use the lil’ caddie to make enough room for sliding space . Question the client about how important placing of items are to them , since you will have to move loose items to clean , recommend politely if possible they get a decorative caddie for personal items . That takes real “ tack “ to be able to say , so do not say it if you can not say it really nice .
Use your tooth brush around base of faucets and corners of faucets. Just a fast swipe .
One mirror up to 4 sq. ft. 2 x 2 , use the glass cleaner T/B the light bar will take 15 minutes to clean 6 bulbs and under . If the client wants you to wash large wall mirrors , highly recommend they ask their window washer to do it .
Kitchen: Move the stuff on counters forward , put all the dirty dishes in one side of the sink . Then start your chemical spray remember to do the back splashes behind stove and sink. After the wipe of stove , back of counter and backsplashes , move everything back move dishes to other side of sink , ( put them on a paper towel ) . Spray chemicals and wipe front of counter . Re wet the trash can and wipe , this 2 sprays of Lysol insures it is clean .
Dining area: The thing here is the table , lace table cloth? Special wood ? in the bid section I go over this abit more . Other than this a dining area is similar to a living or bedroom fairly simple. You will have to move the chair out to vacuum and mop. First vacuum around the table them slide chairs out . and vacuum under table . Do the same during mopping , because if there is any touch up needed after sliding chair back in it is just that a touch up. Look at the seat of the chair as you move them depending on material give the a wipe .
Bedrooms:
The vacuum “cut in” is important here because the bed frame , the furniture and closets are all places it is slow to vacuum with the up right . Personally I like the walk back wards method of cut in . dragging the vac as you go . but that is only after you have learned the house . T/B dust vacuum under beds , dust tooling under dressers that have high cut bases , dust tooling behind dressers and head board . wiping completely 2 nightstands and a dresser , and a mirror wash 20 minutes
Hallways:
This is where they will notice corner dirt . So , learn this DO NOT WORK YOUR TOOL FULL OF DIRT INTO A CORNER THEN PULL OUT , instead learn to stop away from a corner hop to the corner pull the dirt to the hop/stop point and pinch the dirt up . Pull the dirt out of corners not force dirt into corners . You will understand in time as you practice . ( this should have been mentioned in bathrooms but , I did not want to write it twice . They also notice corner dirt while they sit on the Throne . )
Laundry Room : These are small but can have regular amounts of lint from the cleaning of the lint screens , so bring a small vac head to reach around places that you need to get to . Basic service would just be floor service . Full service would include wipe down of exterior of washer dryer , and laundry sink . Often they are in the garage and the garage is outside of the A/C and you do not cover that area, but if in the home you got to clean them .
Study , Den , Dressing rooms , Etc. :
CAR :
Your car is , your office . It is the first impression which always makes or breaks the sale and the confidence of the client in SAFE HOME CLEANING TM.
1. Your car is your professional office it is your address . Just like a store owner has a store to do business from or a doctor has an office for you to go to . Your car is your place of business .
How a store or office looks form the outside is how you feel about the person you will be doing business with or the doctor you will be trusting your life to . Think about how you feel, when you need to go to a doctor in the “ wrong side ” of town in a shopping center which is dirty and has drunks loitering around . Think about your own reactions to the shopping malls and stores you visit . I hope you understand why I want you to get a new car if you need to in about 6 months .
Yes , six months , you should be up to expectations by that time and the flow of funds into your car account should be enough to cover your payments for a new small car . This will be you office , you will keep it for about 5 years and then get another new small office car . By the end of your first year or second year you should feel comfortable enough to buy yourself a second car . A car that more reflects your off work personality .
2, Keep your work car clean , even cleaner than your other car or your personal house. Take off bummer stickers (well any bummer sticker that does not say “ my child is on the HONOR role ”) , take off vanity tags , take down the fuzzy dice off the mirror . Make the car look clean and simple .
Having your child’s car seat in your car is expected , and a few of your children’s toys , that is OK you are first and foremost a loving carrying parent . Having a few toys says I AM A PARENT , loud and clear in case a client walks by your car and looks in . Which they will do, it is a fact , they will judge you and SAFE HOME on the look of your car . The look of your store .
3. Your new car savings account , is an important service the company will manage for you . You will be getting a new car very quickly and be changing that car regularly every 5 years . Dependable transport means no lost income . no down time due to repairs or waiting at the shop for service .
4. Your office should be WHITE with the SAFE HOME magnetic signs , washed weekly a quick drive thru .
5. Tool storage in your car/office : A. Vacuum and step ladder in the passenger front seat , seat moved all the way back . B. Front passenger seat , your appointment book and cell . C. All other tools , and chemicals plus the five air filters are put in trunk 6. The back seat , needs to be clean and clutter fee so you can bring your children to school and pick them up . Use your work car , so you no lost time to go back home to change cars . Ok piercings just two simple ear rings , everything else is for after work , take them out while working at YOUR business. Tattoos cover them discreetly . It is your future not mine , thinkDOOR KNOB PASS and DUSTING :
1. Walk with the duster in one hand , the sanitizing wipe in the other hand , and be a cleaning machine.
2. As you walk down a hall you dust one side as you walk back you dust the other side … you just move the duster with your left arm as you walk by , letting the electrostatic properties of your tools do their inherent job ,,,easy fast …
3. You open and close each door with the sanitizing wipe , thus cleaning and sanitizing what ever it touches .. fast and easy .
4. You walk around the room dusting , touching up the flat surfaces after you dust them with a wipe of your cloth . It there are small tippy items you will use you feather duster to touch those items gently. Practice with the feather duster around your home to see how much pressure you can apply to an item before it tips over .
5. So in essence the time it takes to dust , wipe clean flat surfaces , and sanitize all the door knobs , is equal to the time it takes to walk around a house . TRY this count the seconds it takes you to walk around your own house .With just an imaginary duster , but in your mind touch every thing lightly ….. how long did it take you? 300 seconds ?? 400 seconds ?
6. Now , you may say but I saw a lot of dust in my house it would take for ever to clean it . The homes you will be working in are ones who you dust every week , they are already clean . They never get the chance to become dirty again since you are always there to touch them up and the air is cleaned electrostatic ally . In reality done weekly all that needs to be done is let the tool touch the item , the TV , stereo book case , lamp shade , top of couch , or chair , etc . just a fast pass over .. and it will stay clean .
Plus remember 6 every six months you do a full T/B , during those times you dust the hard to reach areas.
Next is cob webbing , if the house has a spider and most homes do, get rid of the webs as you encounter them .
Weekly dusting of ceiling fans or lights or other times fall under D charges .
MICRO FIBER MOPPING:
Wet the back of the pad lightly and the face of the pad lightly with cleaning solution, 5 good sprays each side. This starts the capillary action of the pad .
Then spray the chemical on the floors using stream spray . DO NOT HIT FURNITURE , CARPETS OR WALLS. Cut in the walls , then move backward and mop in a figure 8 .
One pad should do a room or area equal to 400 sq. ft. a 20 x 20 . Of course this depends on the amount of dirt . The idea of pad mopping is to remove the dirt from the house , not dip a dirty rag mop back into a bucket full of dirty water and re – spreading the dirt , germs and allergens like regular mopping. So you will again have to learn the needs of each home and family you serve . ( hint you can take the pad off and rinse it in a convenient sink very quickly if it is very dirty. Then use one of the towels on your tool belt to touch up that sink and wipe it clean ) If you need more pads for one house versus another , well bring in more pads . Simple , problem solved fast , because cleaning pads in a sink is time consuming . changing pads is fast . Let the washing machine clean them for you at the end of the day. For some large tiled homes you may used 10 or more pads just for that house .
Wipe your feet before entering carpeted rooms.
Now IMPORTANT unfinished floors like some natural stone or woods absorb cleaning solution and may become stained . During your walk through notice this talk about it with the client and test a spray of our cleaning solution on an area that is not noticeable , compare our chemical with the chemicals they use on their floors already ,( ask them for their cleaning solution to do this test ) make it a very small test just 2 o inch square . Wood floors with scratches can also be a problem . The scratches open the wood pores to absorbing chemical solution . 1. Wet the pad not the floor with solution DO NOT SPRAY THE FLOOR what happens is the areas sprayed will become darkened as they absorb the chemical solution and have a different color than the rest of the floor . You will have to test this for yourself , but wetting the pad can take atleast 10 good sprays 2. do not let your wet pad sit for any length of time in one spot , when first wetting the floor you must move it quickly to cover the area , wet the area , then do the figure 8 to clean and scrub and remove the dirt . 3. re wet the pad every 6 x 6 foot area +/- , this is an experience thing .
Wipe your feet before entering carpeted rooms
SHOES :
Wear a plain comfortable black sneaker . Nothing showy or fancy just a comfortable inexpensive black only shoe.
UNPACKING AND RE PACKING :
This needs to be a habit you develop at the end of your work day . You can not ! expect to be able to do it before leaving in the morning when you have young children who will delay you already .
So, work smart . Have your car ready the night before , it takes only a few minutes .
When you get home , first get your children settled get them their snacks , and while they snack . Settled in front of the TV.
Go to the car and get your dirty micro fiber tools and put them in the laundry ( some people have tried to wash and dry the tools in the laundry bags but it does not work to well ) . Return check on the kids , make sure they are involved in TV or whatever , drive them to baseball practice or their friends , whatever . Later , take your vacuum out of the car empty it , dust it , replace it in the car ( that is if you live in a neighborhood that you feel your tools will be safe being left in the car over night on a regular basis remember a vacuum alone costs you about $200.00 ) , return to check on the kids or start dinner or what ever . After dinner is started the kids are well occupied . Move the tools into the dryer . Bring any chemical bottles that are ½ or less back with you to the house . Check on dinner the kids … if every thing is ok Refill your chemicals and after the bags are dry return them to your car . and you are done . Enjoy your family . You had 3 or 4 trips to the car each about 2 or 3 minutes long . Even doable with tiny children in your life . Ooh yes take out any of your own trash coffee cups etc. keep your office clean . That is the last step the end of the final step is coming back in the house with today’s personal trash , and throwing that away .
MICRO FIBER : Clearing and maintenance , you should get 100 washings or more from your pads , wipes and duster laundry in warm or hot water using ½ the recommended amount of laundry soaps . 1. before going to the car to get today’s dirty bags bags, open the lid of the washer and get the water ( hot/warm) running , return with the dirty items , put the soap into the water ( hopefully ½ full atleast by this time ) then put in dirty items , close lid and leave . These tools are already covered in the Lysol IC a cleaning/disinfecting agent so ½ the regular laundry soap is enough . 2. set dryer to the shortest time needed to dry it ,, use no , no , no softer sheets . Test the drying time . You do not want to cook your pads , but they must be dry . As your pads and towels age , you will use them in your T/B days . To get that nasty stuff off the tops of refrigerators and kitchen cabinet tops . You will use them when you need to get those areas that will really mess up a new micro fiber tool.
Vacuuming:
The reason you vacuum even the hard floors and not sweep is our machine is a HEPA unit so it does what we want , it sucks dust. Cleaning not suspending dust in the house like sweeping does. NO SWEEPING . Plus the vacuum is fast and effective . Think about your 30 foot circle and look for the best quickest access electric outlet around . a central outlet , often in a hall way or close to the door just inside on of the rooms .
! as you walk around be alert to items which may damage your work tool , your vacuum . Things like pennies , paper clips , sticks , small toys , and pick them up . Simple !
1.Do not bang into the clients stuff , 2.Be quick , but use long , slow and smooth in your pulls it leaves a texture to the carpets 3. do not do a fast back and forth , back and forth action. The beater bars hit the carpet strands while sucking the dust loosened by the beater actions . So a slow smooth action gives the beater bar time to beat the carpet loosening dirts and dust and pollens and there is time for the vacuum to suck this up and away. 4. Read the instructions on how to clean the dust cup and other stuff. 5. Area rugs should be canister vacuumed , especially if they decorative fringes.
IF you have contracted to vacuum the stairs weekly , you will use the canister unit ,
Fogging: As you already understand Lysol is an irritant. The regular fogging is a 2 to 10 second spray , which is enough to treat the air handler. No one should be in the house because it will get into the air column and become irritating for about 3 or 4 minutes.
The Lysol will atomize and suspend in the air column thru out the house , circulating over and over till it finally dries . Distributing an atomized level of Lysol every where throughout the house , walls , chairs , carpets , drapes , everything will be sanitized. Remember , this is fogging dangerous , explain that to the client. No one can come in the house for atleast one hour ( usually every thing is fine in a half hour ) . If someone notices the Lysol , all they need to do , is go out side and get some fresh air . Open two doors to get a cross breeze for a couple of minutes. Compare it to using a bug bomb. The client must initial the Lysol fogging to be done on the contract.
Top to Bottom Cleaning :
A three hour block of speciality cleaning , the T/B is when you do the non regular service cleaning. Cleaning which is important to the client , for example , clean the top and sides of the refrigerator and the cabnets , dust under the frigerator , clean the cabnets in the bathrooms . Take your ladder and duster to tops of high furntirures , and wipe clean the regulators of the air handling system . Dusting under and behind furniture like beds , dressers , couches, whatever is important to the clilent . Give the customer a full 3 hours of work . 1 hour is 50 minutes of work followed by 10 minute break , repeated three times . But give a full hard 50 minutes of work .
You should do a top to bottom of your own home first . It will of course give you the feel for how long things take . Remember as you become skilled over months the time it takes to do a job goes down often time cuts in half compared to when you first started . This is important in the bidding of T/B’s which will we go over later .
! Important ! if the client needs to limit the weekly amount they spend on cleaning . Remind them that by having the whole house air cleaned and sanitized weekly , this controls the dust and with the every 6 month T/B service a weekly ecomony service is enough , for many home owners. The T/B is based as a 3 hour day but offer the client the option for having you continue to clean for one or two mores more at an hourly rate of $29.99 – limit yourself to a max of 5 hours in T/B if you have truthfully worked hard for those 5 hours you will be tired and should stop for the day . To continue past 5 hours of hard work the quality OF YOUR WORK DROPS .
You : You are the most important tool of the trade.
You are the most important part of the business , We can have a world full of customers ( which we do ). But with out good happy partners , they will not be served them . I want to get personal with you .
I have had enough employees over the decades , to know what to expect . Even though passing the clown test may say a lot about you . Population averages also have to be respected . By population averages , I am speaking about the average number of people out 100 , with certain life issues . Issues that may effect your happiness , your well being , and our business. I need to be open and get personal , get honest , well as honest as possible .
YOUR SMILE CREATES CUSTOMER SMILES
1. From my experience people of who are unemployed over 20 and looking for $10.00 hr. non professional work , on average . They have drug or alcohol problems at twice the national average. That means 1 out of 2 of you use to much drink or dope . Tell you the truth , I’ve been there done that , and more importantly been ok for 25 years, and helped others .
IT IS ALL ABOUT BOREDOM , yes boredom , the happier you are in other life activities the less you want to get high or drunk . Fact is fact we do what feels good . If not being high feels good . If you have hope and a plan to change things in your life , maybe move away from your current social life , move on . Guess what you will want to be high less often . Fact , plain , simple and true . CHEMICAL recreation is not totally bad , but . Honestly I do not think I need to tell you anything , you already know . I am not here to preach . But if you want to talk about issues like re-hab , and the effects of the people around you . What ever . Well E- mail me .
Next , the day after Ozzfest is not a work day , schedule yourself a day off ( I always do for ozzfest , warp tour , and bake sale I bring 500 -1000 balloons and my pumper and toss balloons into the crowd . It is a trip ) . Just the contact high is enough to effect your quality of work the next day . It is your company schedule yourself a day off .
Positive mental attitude:
“ Your focus determines your reality ” that is a Star wars quote . The idea is what you think about is what you see in your world . Find something to be hopeful about and you will see the world as a happier place. Sometimes the best way to get past a fear is to do something extreme , and after you succeed at the extreme, well the regular activity seems not so scary any more , in fact it becomes fun .
Becoming a clown is the most important part of this program , it is the creating of smiles . The old saying goes “ if you help enough other people get what they want then you will end up getting what you want ”. What do people want ? what do you want ? We all want to be happy , and when we are happy we smile . What is the job of a clown ? To make people smile . When you serve someone how do you know they liked your service. The fastest way is by looking for their smile . Becoming a clown helped get you into the company mindset . Your goal is to have happy customers . Our goal is to have happy partners . You serve the customer , we serve you .
It is a line of smiles , of positive expectation , every one gets what they want . A smile .
Vacations: After the first year , you will leave a “ skip notice “ the week before your vacation . It lets the clients know that something has come up and next week you have to skip the service .
The following years , If you want to take off more than just one week . You will have to work girls in your 100k to cover for you . Leave a vacation notice one month in advance that the for 2 weeks ________ will be covering for me while I am on a well deserved vacation .
Day off here or there , you must work out a way to do that. By putting one or two customers extra in your day , one early and one late, maybe two on your half day . Example If someone is usually a Monday you do not want to push them in to Friday , and then show back up the following Monday . No . Monday clients need to be done Tuesday and Wednesday . Tuesday client on Wednesday Thursday . Wednesday client can be pushed into a Friday . So , to take off a Monday , you may bump 2 Wednesday people into Friday . Do an extra early on Tuesday and a late on Tuesday . Then 3 on Wednesday, the 2 Wednesday bumps do on Friday . DO NOT bump the same people over and over . Even if they seem ok with it.
CAUTION , YES YOU ARE THE BOSS . BUT 9 OUT OF 10 NEW PEOPLE IN THEIR OWN BUSINESS FAIL . FOR A REASON . And that reason is they act dumb. Simple .
Your employees – the 100k program :
Ask any employer and you hear the same thing from all of them . “ good people are hard to find , maybe one in ten works out ” it is a fact , an employee does not have the passion that the owner has . Hiring and firing is no fun , it is a nightmare . So , you have plan here where all you need to do is recruit , help them with some of the clients you want to move out of your schedule ( culling ) , and let the company do the rest . You receive a net profit , no headaches , no investment , no training , nothing just receive money.
You receive 2% of the 12% , in other words the company gets 10% of your employee and you get 2% . The company does all it’s regular work for the new partner and investments for the new partner , and every year you bank your money for doing nothing more than referring a successful partner.
Let’s explore : In a person’s first year they should gross about $25,000 and you would get about $1250. year 1 25k 1250.00 year 2 35k 1750.00 year 3 35k 1750.00 year 4 40k 2000.00 year 5 45k 2250.00 year 6 50k 2500.00 the next 14 years at 50k per year 35,000.00 for a total of $46,500 ( rough figures not accounting for cost of living increases )
NOW you are supposed to recruit 5 other partners . so 46, 500.00 times 5 . Well is a whole mess more than just a little 100k. It is $232,500.00. This money will be put monthly in an 401k plan of yours with regular market trends that type of investing over the 20 working years of a partner . Well you actually end up a millionaire. The beauty of compounding interests and investments. IF ! you will leave this money alone and invest it in a good safe 401 k .
Culling , Culling your clients , is important , as your business grows. Some of your first clients that you bidded low just to start up , well give them to one of your 100k one of your employees. You replace that lost customer with a better client . Mold your business , your route so you have very little travel time and you will be able to put in one extra house a day . And in a couple of short years you well make over $50,000 a year. It comes with experience .Plus you are helping your 100k get off the ground , get their business started , getting those checks coming in.
First Contact/ Bidding :
REMEMBER THEY CALLED YOU, THEY WANT YOUR SERVICE !! (you did not call them , they called for you to learn how they can get an effective fast home cleaner for only! $29.99 a week) Your first few customers came as a result of advertising . Most will have looked at the web site , and they will already know something about your services . Remember they called you , they took time out of their busy lives to see you , WHY? Because they what some one like you , so relax and just tell them about what you do . Ask them what they want and see if you two can come to an agreement . NEVER TRY AND SELL , they are already sold on wanting a home cleaner . D’s equal about 25 cents 4 D’s is a dollar of time . It is a way for you to factor in special family needs and the things you see in the house as you go thru . Basic Plans …. Cover basics …. In a bedroom you may dust 2 night stands and a dresser , a living room 2 end table and a coffee table …. Basic things . D’s help you deal with the special needs of each individual family and person . 1. Arrive early , give yourself 10 to 15 minutes extra time driving to get lost . do not be ashamed to call for directions if you find yourself running late . If you are lost and you are supposed to be there in 5 minutes , phone the customer and ask for directions . THE ONLY DUMB QUESTION IS THE ONE NOT ASKED ! 2. Ring door bell , and start to put on your shoe protectors . do it slowly so the customer will open the door hopefully as you finish your last foot . Explain that this is company policy to protect their home and carpets . 3. Present personal card and shake hands , ask the client to call you by your most comfortable version of the first name on your card ( not by a nick name ) 4. follow the customer into the area they want to talk , recommend a comfortable dining table area so you can lay out your papers . 5. Fill out bid sheet : client info and square footage of home , inquiry about children , aged parents ,pets , illness and allergies. Ask how they heard about SAFE HOME CLEANING ( if it is from a referral make the comment “ I will have to say thanks to Mr/mrs ??? or I will ask Sally her tech to thank you for me ) 6. Present them with the service folder . Explained we use Lysol IC the hospital Lysol Cleaner , explain and show them the WEB air filter . Then ask them if they have any questions before you do your first walk around . Write down the questions for answering “ a little later when we go over everything ” . Unless it is a question like “We need someone who will fold the clothes and do the dishes . or We need someone to clean the whole house just this once .” If you get a client who wants this service and called us for a bid by mistake . say “ I apologize if you got the impression that SAFE HOME was a maid service , we are not , but I would love to continue with the bid if you want and explain how we can serve your family at the end . But we do not do one time service or wash dishes or do laundry ” 7. Take your worksheet and start your walk thru at the front door going around the house right to left , and going around each room also from right to left . A. count furniture in each room ( pieces over 3 bedroom , 3 living room , 6 dining room , 1 bathroom , 1 kitchen equals ¼ D each ) B. note flooring type ( area rugs with or with out decorative flanges , ask if it is a Persian Rug or similar ½ D to 5D per rug , home with nice white carpeting add 1 or 2 D per room with this carpet ) Notice rug holes ( the marks furniture leaves in the carpets , it tells you how much the customer cares , are there lots of different ones or just the one where the furniture now sits ) C. shelves ( note for T/B ) D. lamps / shades ( 1 per room , 2 in living , extras shade only dust ¼ D ) E. Picture frames / art ( note for T/B ) F. Bathrooms up to 10 ft. x 10 ft. total . That means from wall to wall not just open floor space. ,(double sink 1 D , extra vanity and sink 2 D , tub and shower separate 3D , bide 3 D , Ex-large floor space 2D to 4D ! bathroom floors can be harder to mop than regular floors due to damp hair sticking to the floor etc. !, shower caddie? Extra hair products on the floors or towel rack in shower ½ D to 1D total - not per item , items on vanity in a moveable caddie ? extra items ½ D to 1 D total , book / magazine rack ? books on water tank of toilet ½ D total .) 1. note high cabinets and light bars for T/B G. note door knob type , ask where telephones are . 1 phone per room ( extra ¼ D) H. note if furniture is ,wood furniture , glass top , glass see under , mica or regular ( ¼ D per piece of furniture if you notice a coffee ring , ¼ D is a glass or cup is left , ½ D if plate with old food , ½ D if candy wrapper ) I . On the floors pet hair ? ( pets add 5 D but is there a bunch of hair every where ? need to add 1 D per room that looks like a possible problem ? ) Toys ? ( you do not pick up and put away toys but some times you gotta move a few , every now and then 1 D per child room ) clothes or towels on the floor for your visit ? ( 1 D per room ) J. Dining areas , is there a table cloth ? will you be hand washing it? Will you be removing it? Will you be using pledge? There should be 4 chairs and a table and a server (1 D if you have to remove a lace table cloth to wash table , add ¼ D for all the items you see on the table that you will have to remove first before removing the table cloth ) make note about T/B items K . Kitchen , do they want a wipe down of the micro wave? ½ D , do they want a wipe down of the coffee maker , is it built in ? ½ D , do they want the toaster crumbs emptied and toaster wiped ? 1 D ( a weekly toaster cleaner must be done first before spraying chem’s in kitchen ) bread machine ? ½ D , is there an island in the kitchen 2D , Refirig. Magnets you can take them off or slide them around so explain you will wipe the door edges . ( take off magnets during a T/B ) A regular kitchen counter should have on it for you to regularly slide around 1 coffee maker , 1 knife/utensil rack , 1 toaster , 1 soap , 1 sponge , 1 fruit basket . everything else ¼ D. is there a breakfast bar with stools ½ D each stool . The trash compactor door is equal to a trash can . L. Living rooms are usually pretty easy especially if there is a family room . ¼ D everything above the 5 ( sofa , love seat , coffee table , 2end tables ) Treat family rooms , office/study etc. as if they were a living room M. You’ve gone thru the whole house , measured the air filter , measured the rooms where you felt your guess would not be good enough . Now it is time fill out the bid sheet . First the simple economy plan , next the basic plan ( plus D’s like pets and extra floor space , extra furnishings), lastly you a complete plan ( add up all your D’s ) . Next , you will explain that these three plans are customizable ( you will adjust the services needed to fit the clients needs – remind them that many services could be more cost effectly cleaned during T/B days ) so go over everything in a friendly manner and buid a plan that they like and you like . You feel you will make money and they feel they can afford on a weekly basis . Remind the customer often that the economy plan is really one of the best values for a working person or family . The economy plan treats and maintains the areas of the greatest concern . Then after you’ve completed 4 plans economy , basic , complete , custom , just politely suggest that you have an opening _________ day in this area . Thank them for letting you give them a bid and leave . REMEMBER THEY WANT A HOME CLEANER or else they would not have phoned and taken time out of their busy life to meet with you . So , expect that atleast 1 out of three will stop you not let you leave , almost beg you to start them on your schedule . This is a customer you want , WHY? Because they want you as much as you want them , a pleasant customer to build a long relationship. NEVER SELL , LET THE CUSTOMER SELL THEMSELVES
BASIC PRICE LIST:
$29.99 2 BATHROOMS AND KITCHEN UP TO A TOTAL OF 700 SQ FT. or for a small 1/1 condo clean the bath and kitchen and vacuum the rest .
$15.00 Vacuuming of rest of home up to 1500sq ft. home
$15.00 Dust & doorknobs 3/2
$8.00 Extra bathroom up to 100 sq ft. ( 10 x 10 )
$5.00 ½ bath
$3.00 vacuum only per “ Square ” ( a square is a common phrase for 100 square feet or a 10 x 10 )
$5.00 Tile or wood floor vacuum /mop per square
$2.00 Dust and Door knob service per square . ( plus D’s y)
$6.00 Extra air filter change and cleaning
Scripts: Here I will give you the words to practice so that when you start meeting with clients you will feel more confident and present yourself as an experienced professional .
First it is not a lie you are experienced . You did clean your own home 3 times using the system ? You cleaned a friends home? And family member you cleaned their homes also ? Ok that means yes you are experienced . Being nervous with clients in natural and expected even with seasoned pro’s and NO ONE notices it . Honestly we all a nervous and even you really do not notice the other persons mistakes or nervousness , yet we think every one can see it . No , no one sees it really .
So you have experience . Next since you are now doing home cleaning for money , that means you are a professional. The word professional means , a person who does something ( any type of activity or service ) and charges fees . A doctor practices what he learned at school during internship for free and is called an intern . Later he becoming a professional as he starts to receive payment for practicing what he learned . You at first practiced your trade for free in your own home , then for friends and family you are an intern . The next step is to offer your proven skills to people who WANT to pay you for those services and skills. Remember cleaning is an industry producing about$ 40,000,000,000.00 that is about 30 billion dollars of income per year . People want to give you money for your service!
Here are some scripts I want you to learn : one of the best ways to learn is to read them into the tape recorder then listen to yourself , then do it again , and again , and ….. . When in front of a customer do not try to remember everything word for word just let yourself , talk about the ideas comfortably and naturally as you remember them . Often times as you go over your notes things there will remind you of things to say .
I am an independently run business that uses a business model and advertising trademark of SAFE HOME CLEANING . Safe Home Cleaning helps me with my book keeping billing and banking and purchasing , my office work so that I can enjoy my off hours more with my children .
Can I set up my paper work and such maybe on a kitchen table so we can talk ? Before I start my walk thru . Oh yes , most important . Where is your air filter ? and can you show me it a little later as I start the walk through ? thanks.
I provide 3 plans that we will go over in more detail later after the walk through . But to give you an idea . First is basic service , that is where I clean and sanitize the whole house yes , but mainly I concentrate on floor space sanitizing , cleaning and allergen control , of course installing your new air filter every week and doing an air handler Lysol treatment. , Washing the bathroom completely and the food prep area . The complete service is a total home micro fiber dusting and sanitizing including things like door knobs telephone headsets individually sanitizing them plus all the regular services of the basic plan . The custom plan , is really the most common plan because , well every individual home is special and every customer has their own special needs to be met and satisfied . All the custom plan is , is our agreement to mold a basic service plan or complete service plan to fit your needs . And we call this a custom plan . Every plan in reality turns out to be kind of custom plan . Of course , with or with out any changes to the basic serve plan weekly charges . Because every home is different . Yes I always wear the shoe protectors while in your home , the SAFE HOME model teaches a strict no cross contamination protocol , the tools I use in one home are not use again in another home , this even extends to zone to zone in your home
We divide you home into working zones , the cleaning tools I use the sanitizing wipes etc. I use in one area of your home they become retired and bagged before I start work on the next section of your home . We do not drag dirty buckets of mop water around your home instead we use the micro fiber pad mopping systems . a zone usually ends at either a bathroom or food prep area . for example the last thing a wipe would touch would be the toilet in zone one then it would be retired for the day to be cleaned sanitized dried and statically recharged . or if the kitchen was in the zone the last item touched would be the exterior of the trash receptacle ( can ) .
So you understand when I enter your home I have on clean shoe protectors and bring with me new clean tools just for you home and I usually will not leave the home to return to the car for items and such till I finish your service totally fogging the air column and then setting your alarm and leaving . As we like to say , we bring your home a like medical level of sanitizing and allergen control , based on a like medical Quarantine cleaning protocol. My goal is to remove dirts , pathogens and allergens from the home not spread them around within the home.
One of my friends Jill has a client who is an artist and sometimes she leaves her work on the floor in the study , on those days Jill does not even enter that room . So she does not accidentally mess any thing up . Luckily this client is a weekly Lysol fogging customer so Jill knows the whole house did get a total sanitizing thru ought by the atomizing of the Lysol . Even myself I feel abit guilty when I am prevented form cleaning my home , ooops I mean my customers home totally and in the way I enjoy . You see over time your home becomes like my home , and I get a sense of pride knowing your home is clean .
I have encountered this same problem with some of my clients with children , some days a boys room maybe so full of leggos or kinetics covering the floor making it impossible to even walk . And I honestly do not know if the young man is in the middle of some grand project or not . So I just have to leave that room alone for the most part . Or your daughter my have strings of beds half done laying around again , things like this can limit what I will do that day in their rooms . But either way I will atleast give those rooms a Lysol fog if not the whole house . I just feel better that way .
Ohh, what am I marking down ? Those are my D’s or level of difficultly notes . See in many homes I have people with a lot of art ( like yourself ) , antique furniture , and nick knacks . Many things that I want to be cautious around . Please Understand I am like a cleaning machine , I come in do my job and leave the home clean of allergens and sanitized . It is important for me to make note of the differences in each customers needs . So I will know my approximate time in each client home . There may be things like pet hair or bird feathers to consider etcetera . My D notes help me keep track of each rooms needs based on experience .
Understand this , the customer wants your service .THEY WANT YOUR SERVICE , or else they would not have taken the time out of their lives to call you . They called you . They want a home cleaner . That is a fact and the evidence is in them waiting and being ready to have you come to their home . They have gone out of their way to see you , they really want someone to help them with their lives. THEY WANT YOUR HELP , YOUR SERVICE IN THEIR LIFE . Make it easy for them to say yes .
If you ok the service so we both understand what I will be doing . I will start your service next week Monday at 10:00 am or I have an opening on Wednesday at 2. Which would you like. ?
Ohh another time or day ,, yes , yes I think . I can fit that time and day into my schedule . That will work out fine .
Is there anyway I can help you choose a start date today ? Is there any questions I can answer that may help choose a start date today ?
Ok, I understand , well please give me a call later this week and we can set up something for next week . To get you in my schedule . You understand as a SAFE HOME tech I have no employees so I reach capacity at about 20 families . Which for me may be in the next few weeks . But if that is the case and I am full when you call back . I can refer you to another tech. and she will come back to do another walk through . since each tech like each home is an individual . She will have to see the home for herself to understand your needs directly.
You seem like a nice family and I would love to work with you . But at the same time I hope to fill my schedule as fast as possible . Please give me a call as soon as you decide . Ok? Thank you .
Final Exam , in the real world .
Yes in the real world , if you went to university and passed all the tests and paid all the 10’s of thousands of dollars to go to school, and you finally got that Diploma . You would still need to work in the real world , serve someone for money .
If you were an architect and your boss says , take these plans to XWY builder show them to Mr. Charles and tell him it will cost him $ 20,000 .00 for our firm to draw him some for his next project .
If you were a manicurist , you would have to tell the customer how much , each type of special nail treatments cost . Then ask which service does the customer want .
If you were a teacher , you would have to come to school on time . Not arriving during third period wearing cutoffs and smelling like beer . Your students would have to learn something and be ready to pass the SAT tests.
If you are a safe home tech . you must be able to price out a home , tell the customer about what you do . And help them choose a day to start service . You will have to work and do a good job at your work.
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